Lightspeed Retail vs. viva.com Payments

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lightspeed Retail
Score 6.8 out of 10
N/A
Lightspeed Retail is a retail PoS system from Lightspeed headquartered in Quebec. Core retail POS features are expanded on higher service tiers with ecommerce option and payments gateway, an accounting system, and a customer loyalty program.N/A
viva.com Payments
Score 0.0 out of 10
N/A
Viva.com Group, formerly Viva Wallet, is a European technology bank for payments across 24 markets. Operating in 17 languages and 9 currencies, they support 38+ payment methods globally. Using tech like viva.com | Terminal and viva.com | Smart Checkout , viva.com provides an omnichannel solution, that offers seamless, conversion-boosting ways to process online and in-person transactions with 0% transaction fees and instant funds settlement. Key…N/A
Pricing
Lightspeed Retailviva.com Payments
Editions & Modules
Basic
$79.00 ($69.00)
per month (when billed annually)
Starter
$119.00 ($99.00)
per month (when billed annually)
Standard
$139.00 ($119.00)
per month (when billed annually)
Advanced
$189.00 ($169.00)
per month (when billed annually)
Pro
$259.00 ($229.00)
per month (when billed annually)
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
Lightspeed Retailviva.com Payments
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Lightspeed Retailviva.com Payments
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Lightspeed Retailviva.com Payments
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Epicor Eagle
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Score 9.3 out of 10
Enterprises

No answers on this topic

Checkout.com
Checkout.com
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lightspeed Retailviva.com Payments
Likelihood to Recommend
7.7
(13 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
9.8
(4 ratings)
-
(0 ratings)
User Testimonials
Lightspeed Retailviva.com Payments
Likelihood to Recommend
Lightspeed
It is perfect for any small business looking for inventory control, Tracking purchase history, and just an all round easy to use software for retail and beyond. I would not use it if I have only a few hundred items or was a larger company that can afford to build my own POS software.
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viva.com
No answers on this topic
Pros
Lightspeed
  • Lightspeed Retail has great reports that are very easy to read and understand.
  • Lightspeed Retail is great to train new employees on because of its ease of use. There are not lots of different things that you have to learn just basics.
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viva.com
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Cons
Lightspeed
  • With a larger SKU assortment size, the software really starts to struggle with doing physical inventory after scanning in a few hundred items.
  • Several times throughout each year Lightspeed went down on us (not our internet connection but actually Lightspeed verified).
  • Special order system could use a lot of modern improvements (ability to schedule ahead of time, etc.)
  • Reports are very basic, and will likely require there Lightspeed Analytics to actually get reports useful for day to day operations.
  • Weak system for receiving purchase orders.
  • Does not handle items and cases for reordering very well. Have used multiple Point of Sale systems in the past 10 years that allow to set reorder points based on single items, but reorder the case automatically, Lightspeed has no support for this.
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viva.com
No answers on this topic
Usability
Lightspeed
Very easy to use and figure out without calling customer support which is also very responsive and helpful.
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viva.com
No answers on this topic
Support Rating
Lightspeed
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful. One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling. But overall their support is usually quick and friendly.
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viva.com
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Alternatives Considered
Lightspeed
Lightspeed is faster, sleeker and more modern than our previous POS system. I can’t express enough how easy the online store portion of Lightspeed is - it just intuitive and sometimes, is TOO easy, I feel like I have to be forgetting something. Lightspeed is staying modern and current where our previous POS was not
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viva.com
No answers on this topic
Return on Investment
Lightspeed
  • Certainly has saved money on cash-outs/ accounting due to QuickBooks integration.
  • Faster processing through tills means happier customers and more sales per hour.
  • Expensive product at $5K a year has taken away some profitability for this small business. It's way, way over priced.
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viva.com
No answers on this topic
ScreenShots

viva.com Payments Screenshots

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