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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vital Interaction

    Score10 out of 10
    N/AA patient communication technology, Vital Interaction specializes in patient reactivation and retention. According to Vital Interaction, their technology is used to facilitate messages to 5 million patients each year. Vital Interaction’s proprietary Smart List Engine constantly scans a practice management system using specific criteria like appointment, clinical, and billing data to generate automated, customizable campaigns for targeted patient outreach.N/A
    Pricing
    Vital Interaction
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Vital Interaction
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Vital Interaction
    Considered Both Products
    Vital Interaction
    Chose Vital Interaction
    NextGen PM is not able to offer the functionality provided by Vital Interaction.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    User Ratings
    Vital Interaction
    Likelihood to Recommend
    10.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    User Testimonials
    Vital Interaction
    Likelihood to Recommend
    Vital Interaction
    The automation is available for nearly everything that we were or are doing manually, that can be offloaded to a system, including automated referral outreach and filling last-minute schedule holes
    Incentivized
    Read full review
    Pros
    Vital Interaction
    • Implementation
    • Support
    • Monitoring and reporting ROI
    Incentivized
    Read full review
    Cons
    Vital Interaction
    • It's a upfront sticker shock, but the ROI is visible even after just the 1st quarter.
    Incentivized
    Read full review
    Usability
    Vital Interaction
    Our users adopted easily
    Incentivized
    Read full review
    Alternatives Considered
    Vital Interaction
    NextGen PM is not able to offer the functionality provided by Vital Interaction.
    Incentivized
    Read full review
    Return on Investment
    Vital Interaction
    • Saved 1,791 hours of calling in the first quarter. Pre-visit communication, product pickup messages, cancellation messages and birthday messages.
    • 1-2% decrease in no show rate in initial 90 days of using VI.
    • 2-week ROI, 21% success rate in reactivations (annual, canceled not rescheduled, no show not rescheduled)
    Incentivized
    Read full review
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