TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vimeo

    Score8.7 out of 10
    N/AVimeo is a video experience platform. They enable anyone to create high-quality video experiences to connect and bring ideas to life. They proudly serve their growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies.

    $9

    per month

    YouTube Shopping

    Score10 out of 10
    N/AYouTube Shopping lets creators and businesses promote products from their own stores across YouTube, while earning money. Through YouTube Shopping, the user can set up and connect a store to YouTube to feature products, like merch, in videos and live streams.N/A
    Pricing
    VimeoYouTube Shopping
    Editions & Modules
    Starter
    $9
    per month
    Standard
    $25
    per month
    Advanced
    $65
    per month
    Enterprise
    Contact sales
    No answers on this topic
    Offerings
    Pricing Offerings
    VimeoYouTube Shopping
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    VimeoYouTube Shopping
    Considered Both Products
    Vimeo
    No answer on this topic
    Google
    No answer on this topic
    Key User Insights
    Would buy again
    67%
    Would buy again
    14 Answers
    No answers on this topic
    Delivers good value for the price
    68%
    Delivers good value for the price
    13 Answers
    No answers on this topic
    Happy with the feature set
    76%
    Happy with the feature set
    16 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    47%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    88%
    Implementation went as expected
    15 Answers
    No answers on this topic
    Features
    VimeoYouTube Shopping
    Video Marketing
    Comparison of Video Marketing features of Vimeo and YouTube Shopping
    Feature
    Vimeo
    5.2
    38 Ratings
    36% below category average
    YouTube Shopping
    -
    Ratings
    Lead generation6.022 Ratings00 Ratings
    Video personalization6.635 Ratings00 Ratings
    eCommerce3.013 Ratings00 Ratings
    Support for advertisements2.914 Ratings00 Ratings
    Video SEO6.028 Ratings00 Ratings
    Integration to Marketing Automation7.021 Ratings00 Ratings
    Video Platform Integrations
    Comparison of Video Platform Integrations features of Vimeo and YouTube Shopping
    Feature
    Vimeo
    2.8
    11 Ratings
    75% below category average
    YouTube Shopping
    -
    Ratings
    Integration to Salesforce.com1.06 Ratings00 Ratings
    Integration to Marketo1.06 Ratings00 Ratings
    Integration to HubSpot1.06 Ratings00 Ratings
    Integration to Eloqua1.04 Ratings00 Ratings
    Integration to LMS10.08 Ratings00 Ratings
    Video Security
    Comparison of Video Security features of Vimeo and YouTube Shopping
    Feature
    Vimeo
    9.7
    39 Ratings
    9% above category average
    YouTube Shopping
    -
    Ratings
    Video access controls9.539 Ratings00 Ratings
    User management10.036 Ratings00 Ratings
    Video link sharing10.037 Ratings00 Ratings
    Internal video9.535 Ratings00 Ratings
    External video9.536 Ratings00 Ratings
    Video Player
    Comparison of Video Player features of Vimeo and YouTube Shopping
    Feature
    Vimeo
    8.8
    40 Ratings
    4% above category average
    YouTube Shopping
    -
    Ratings
    Player customization6.632 Ratings00 Ratings
    Embedded videos9.039 Ratings00 Ratings
    Video quality / Bandwidth controls9.538 Ratings00 Ratings
    Mobile compatibility10.039 Ratings00 Ratings
    Video Analytics
    Comparison of Video Analytics features of Vimeo and YouTube Shopping
    Feature
    Vimeo
    9.0
    36 Ratings
    14% above category average
    YouTube Shopping
    -
    Ratings
    A/B testing7.914 Ratings00 Ratings
    Streaming quality reports9.018 Ratings00 Ratings
    Per viewer tracking9.525 Ratings00 Ratings
    Per video tracking9.531 Ratings00 Ratings
    Video analytics dashboard9.029 Ratings00 Ratings
    Video Hosting, Management & Storage
    Comparison of Video Hosting, Management & Storage features of Vimeo and YouTube Shopping
    Feature
    Vimeo
    9.5
    39 Ratings
    9% above category average
    YouTube Shopping
    -
    Ratings
    On-Demand video10.024 Ratings00 Ratings
    Live streaming10.015 Ratings00 Ratings
    Impact of streaming on network10.020 Ratings00 Ratings
    Video upload & format support9.537 Ratings00 Ratings
    Video library / File management8.435 Ratings00 Ratings
    Video portal9.026 Ratings00 Ratings
    Video Engagement
    Comparison of Video Engagement features of Vimeo and YouTube Shopping
    Feature
    Vimeo
    4.9
    27 Ratings
    47% below category average
    YouTube Shopping
    -
    Ratings
    Audience polling1.16 Ratings00 Ratings
    Audience Q&A / Live chat6.88 Ratings00 Ratings
    Video comments6.827 Ratings00 Ratings
    Best Alternatives
    VimeoYouTube Shopping
    Small Businesses
    Vidyard
    Score9.6 out of 10
    No answers on this topic
    Medium-sized Companies
    Ensemble Video
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    Panopto
    Score8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    VimeoYouTube Shopping
    Likelihood to Recommend
    8.0
    (43 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    5.6
    (9 ratings)
    -
    (0 ratings)
    User Testimonials
    VimeoYouTube Shopping
    Likelihood to Recommend
    Vimeo
    For an overall professional appearance of Vimeo, I think it looks fabulous for the clients we work with. I think it works extremely well to host videos for courses and training that can be paid training. The privacy feature is great for that. I've never used it for going LIVE and wonder if that might be a good option for businesses but since I haven't tried it, I'm not of the capabilities. And I'm not sure how the clients are able to get on the LIVES. It does have so many new features since I started 4 years ago, and that means that there is a higher learning curve if you want to make full use of this platform.
    Incentivized
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    Google
    I think Youtube shopping goes well with popular beauty vloggers who review the products, while it is less helpful for service-oriented YouTubers like course providers. If they can list out their courses, then it could be awesome. Youtube Shopping is overall very helpful for both business owners and customers because business owners get loyal customers while customers can easily purchase the products without any further clarification or searching.
    Incentivized
    Read full review
    Pros
    Vimeo
    • User-friendly interface for administrators of the account and external viewers. Being able to easily navigate a new platform or software is ideal for anyone.
    • Seamless sharing and embedding across many platforms. Vimeo is well-recognized so it makes it easy for other platforms to recognize Vimeo. The compatibility is outstanding.
    • As an administrator of the account, being able to select viewing privileges may seem like a basic function, but it's so necessary right now with how heavy our organization is utilizing the platform. We can mass upload content early and only release it for the public over time by simply changing it to a public video.
    Incentivized
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    Google
    • Exponential audience growth.
    • Customer retention.
    • Clearing their doubts and making them to purchase quickly.
    Incentivized
    Read full review
    Cons
    Vimeo
    • Price - For the full featureset of Vimeo, you will be paying $900 a year as of 2020, and this is expected to only go up over time. Thankfully, Vimeo offers lower tiers with less functionality, and most people will not need the unlimited streaming viewers or whopping 7 TB of storage that you get for the highest level of membership. But it is still a premium price for a premium service.
    • "Suggested" Algorithm - The equivalent of YouTube's suggested videos feature is the Vimeo Staff Picks, which recommends curated content from their team of editors. While this content generally has a high level of production, it is not especially relevant to the video you are watching, or to your watch history as a user. I rarely watch suggested videos in Vimeo.
    • Search - The Vimeo search page is beautiful, having huge thumbnails of videos with a clean, visually-appealing layout. However, the results themselves leave much to be desired. When I search for "jung" to try to find videos on Swiss psychologist C. G. Jung, of the first 18 results, not a single result is actually about C. G. Jung. On Youtube, the first 14 results are all about Jung. When I search for "c. g. jung" on Vimeo I find a number of relevant results, so it's not that the videos are not available in Vimeo. Rather, the search algorithm is not returning relevant results.
    Incentivized
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    Google
    • Its UI/UX can be better.
    • Similar products recommendation could be added.
    • feedback section can be included.
    Incentivized
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    Likelihood to Renew
    Vimeo
    I usually extract the links of all lectures from the embed code, but now Vimeo is not allowing that feature. Instead, I have to copy the whole embed code and then extract the URL from the embed code separately. This process has become cumbersome and a bit of hassle since I don't need the whole embed code.
    Incentivized
    Read full review
    Google
    No answers on this topic
    Usability
    Vimeo
    The design is clean and intuitive for the most part, which allows for ease of use by both novice and experience users. We are grateful for the ways that the front-end video player is easy to navigate and intuitive to use, and the backend is generally designed the same way. Tools and options are where you expect to find them, and it was easy to navigate the storage on the backend through folders and content filters
    Incentivized
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    Google
    No answers on this topic
    Reliability and Availability
    Vimeo
    I use Vimeo all the time, and never had any issues with the system.
    Incentivized
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    Google
    No answers on this topic
    Performance
    Vimeo
    Vimeo does well in performance with systems with ease. I have not encountered any issues with loading pages or slowing down in other software or systems.
    Incentivized
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    Google
    No answers on this topic
    Support Rating
    Vimeo
    Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help.
    Read full review
    Google
    No answers on this topic
    Implementation Rating
    Vimeo
    Vimeo does provide the legwork of content curation and management of sources. The quality of content is not bad from a viewer's point of view. I think the analytics could use a little bit of improvement, only because my department has a lot of users.
    Incentivized
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    Google
    No answers on this topic
    Alternatives Considered
    Vimeo
    YouTube was the platform we primarily used previously, after having restrictions and having locked out of a couple of accounts we needed a better platform. We also lost some of our videos. We also have an internal app to track client videos and Vimeo supported it better. With the increased storage and the number of videos we create, we decided Vimeo would be better.
    Incentivized
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    Google
    Youtube is the social platform where more audiences are present, and the content is video, so user retention is made sure. There are more chances for the YouTube audience to make a purchase decision quickly compared to other social commerce platforms. YouTube Shopping helps in customer retention, which helps to obtain increased ROI.
    Incentivized
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    Contract Terms and Pricing Model
    Vimeo
    Nothing that I could think of. Maybe changing the way of extracting the URL's from the embed codes.
    Incentivized
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    Google
    No answers on this topic
    Scalability
    Vimeo
    Vimeo does well with integrating videos in the Absorb LMS that I currently manage.
    Incentivized
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    Google
    No answers on this topic
    Professional Services
    Vimeo
    Everything works fine in Vimeo, and the users like the quality and sound of the lectures when viewed on Absorb LMS. They can view the lectures on the desktop and mobile devices.
    Incentivized
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    Google
    No answers on this topic
    Return on Investment
    Vimeo
    • It allows clients to serve a massive amount of video content within an LMS without eating up disk space or sacrificing bandwidth.
    • The overall cost is very low compared to other tools and there is no 'pay per view' style unstable pricing.
    • The tool has allowed students in other countries to access content faster.
    • NEGATIVE - the upload limits per week, especially on the basic/pro accounts are too restrictive.
    Incentivized
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    Google
    • High ROI is obtained.
    • Loyal Customers is obtained.
    • Consistent customers.
    Incentivized
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    ScreenShots