Verint Workforce Management Professional

Verint Workforce Management Professional

16 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Verint Workforce Management Professional	Score7.5 out of 10	N/A	Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018.	N/A

Pricing

Verint Workforce Management Professional

No answers on this topic

Pricing Offerings
Verint Workforce Management Professional
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Verint Workforce Management Professional
Considered Both Products	Verint Carolynn Lengyel Director for WFM & Quality in Customer Service at Retireefirst (Insurance, 51-200 employees) Chose Verint Workforce Management Professional I was not part of the selection process and prefer Calabrio ONE Incentivized Helpful? Samantha Thompson Quality and WFM Supervisor in Customer Service at Stanley Black & Decker, Inc. (Consumer Goods, 1001-5000 employees) Chose Verint Workforce Management Professional I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time. Incentivized Helpful? Verified User Chose Verint Workforce Management Professional Verint Monet is user-friendly and so easy to understand even for first-time users. It can be fully maximized not just by admin, but also by agents. Reporting and analytics have been made simple and easy to create an analysis with. It's not complicated to use Verint Monet at … Incentivized Helpful? Verified User Chose Verint Workforce Management Professional So far, we're getting positive feedback from our team after using Verint Monet. It's very user-friendly and easy to navigate. All information is very straightforward. I liked the notification part every time that there's someone who is out of adherence as it's helping us to … Incentivized Helpful? Verified User Chose Verint Workforce Management Professional We honestly regret moving over to Verint Monet because it's been a year since the data feeding issue hasn't been fixed. We've escalated this issue to Talkdesk omnichannel and to them but none of them have gotten any resolution. I wish we never switched from Calabrio/Teleopti. Incentivized Helpful?
	Would buy again
	71% Would buy again 5 Answers
	Delivers good value for the price
	60% Delivers good value for the price 3 Answers
	Happy with the feature set
	57% Happy with the feature set 4 Answers
	Lived up to sales and marketing promises
	71% Lived up to sales and marketing promises 5 Answers
	Implementation went as expected
83% Implementation went as expected 5 Answers

Best Alternatives
	Verint Workforce Management Professional
Small Businesses	No answers on this topic
Medium-sized Companies	Playvox Score7.1 out of 10
Enterprises	Calabrio WFM Score8.4 out of 10
All Alternatives	View all alternatives

User Ratings
	Verint Workforce Management Professional
Likelihood to Recommend	7.5 (7 ratings)
Likelihood to Renew	8.9 (2 ratings)
Usability	6.2 (4 ratings)
Support Rating	5.0 (1 ratings)

User Testimonials
	Verint Workforce Management Professional
Likelihood to Recommend	Verint Verint Monet has been a great tool for someone, like myself, who has had little to no WFM experience the opportunity to learn and grow along with learning and utilizing the tool. One of the biggest contributors to this success, I feel, is the Verint Monet support team. Our contact center has been able to build a rapport with them and they have a clear understanding of our needs. Incentivized Samantha Thompson Quality and WFM Supervisor Read full review
Pros	Verint Scheduling daily activities Agent reports Real-time adherence monitoring Verified User Read full review
Cons	Verint Should better show chart for better analysis. Filter is resetting every time I open the tool. Some reports can be included or combined in one place. Incentivized Verified User Read full review
Likelihood to Renew	Verint Because it's almost a year and they still haven't fixed the issues we're having in terms of feeding data from Talkdesk OMNIchannel, as promised. Verified User Read full review
Usability	Verint Because the data feed for Chat and Email won't work and I can't forecast w/o the feed or I had to manually import data which consumes a lot of time Verified User Read full review
Support Rating	Verint It's hard to report using their new platform. They ask lots of requirements that I think they can replicate. Or better yet, have a call with their customers to get the ticket resolved quicker Verified User Read full review
Alternatives Considered	Verint I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time. Incentivized Samantha Thompson Quality and WFM Supervisor Read full review
Return on Investment	Verint Positive in a way [because] we can manage our daily staffing. [It helps] planning [the] schedule ahead of time. [It would be] best if we [could] customize the interface based on [the] company's aesthetic. Verified User Read full review
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