TrustRadius

Kore.ai vs. Verint Intelligent Virtual Assistant (IVA)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Kore.ai
Score 6.0 out of 10
N/A
Kore.ai Experience Optimization (XO) Platform is a conversational AI platform for enterprises that automates and optimizes CX and EX. The platform includes tools to design, test, train, deploy, analyze, and manage Intelligent Virtual Assistants.N/A
Verint Intelligent Virtual Assistant (IVA)
Score 7.7 out of 10
N/A
The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service.N/A
Pricing
Kore.aiVerint Intelligent Virtual Assistant (IVA)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Kore.aiVerint Intelligent Virtual Assistant (IVA)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Kore.aiVerint Intelligent Virtual Assistant (IVA)
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Kore.aiVerint Intelligent Virtual Assistant (IVA)
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All AlternativesView all alternativesView all alternatives
User Ratings
Kore.aiVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
8.5
(0 ratings)
7.7
(0 ratings)
Usability
9.0
(0 ratings)
5.9
(0 ratings)
Support Rating
9.0
(0 ratings)
-
(0 ratings)
User Testimonials
Kore.aiVerint Intelligent Virtual Assistant (IVA)
Likelihood to Recommend
It is a very flexible virtual assistance tool that is easy to develop enterprise-level complex bots without the knowledge of highly skilled programming. The platform has a straightforward and user-friendly interface. It has excellent documentation and answers all the possible questions of clients. Moreover, its customer support is really great. It is one of the fastest chatbot development platforms that are scalable, easy to integrate, and provides various domain support. Overall I had a great experience with Kore.ai.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
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The IVA is very well suited to handle routine questions and basic actions that would typically require customer support. It may be a little more challenged handling edge cases but in those instances we have found it provides an easy transfer to a live agent
Verified User
Anonymous
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Pros
  • Virtual Assistants.
  • Customer Journeys.
  • Bot Development.
Chhaya Singh | TrustRadius Reviewer
Read full review
  • Payment Handling
  • FAQ
  • Contextual Interaction
  • High Volume, Low Value Calls
  • Replacement Card Handling
Verified User
Anonymous
Read full review
Cons
No answers on this topic
  • Customer service (support)
  • Reservations
  • E-Commerce
José Martín Rivera | TrustRadius Reviewer
José Martín Rivera
Innovation and Projects Manager
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Usability
For new users, it has one of the best UI/UX experiences. One can easily get used to the platform and integrate enterprise-level intelligent chatbots. It uses many AI algorithms that understand the queries very effectively and helps resolve client issues. You don't need any prior high-level experience in coding to build chatbots and can easily integrate a chatbot with the Kore.ai platform.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
It is well suited for employees with technical experience
JL
James Liebherr
Director, CX Operation
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Support Rating
First of all, It has been great till now in my opinion. I have helped in building more than 10 chatbots using this platform and have not faced any major issues till now. It builds enterprise-level chatbots with just a little knowledge of coding. It is intelligent and answers all possible questions of clients. It needs just some minor fixes but overall it's superb.
Avinash Saklani | TrustRadius Reviewer
Avinash Saklani
Frontend Developer
Read full review
No answers on this topic
Alternatives Considered
No answers on this topic
Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions.
José Martín Rivera | TrustRadius Reviewer
José Martín Rivera
Innovation and Projects Manager
Read full review
Return on Investment
  • Assisted in solving customer questions.
Chhaya Singh | TrustRadius Reviewer
Read full review
  • Decreased overall AHT in chat by 10% minutes
  • Improved overall containment rates by 10%
  • Has yet to help our CSAT/NPS scores
Verified User
Anonymous
Read full review
ScreenShots

Kore.ai Screenshots

Screenshot of Conversation Driven Dialog Builder - When fed user and IVA interactions as messages, the platform automatically converts them into executable dialog tasks, making it easier for non-developers to build sophisticated IVAs.Screenshot of Explainable AI - Debugs the logic behind AI, generating information to make necessary changes, and fine-tune the performance.Screenshot of the UI to train the IVA for intents, entities, synonyms, and traitsScreenshot of analytics to track intent recognition rate, successful/unsuccessful interactions, dropoffs, popular channels and languages, NLP metrics, conversation flows and other critical metrics.

Verint Intelligent Virtual Assistant (IVA) Screenshots

Screenshot of the IVA analytics dashboardScreenshot of an IVA conversation flowScreenshot of out-of-the-box IVA NLP AI modelsScreenshot of the connectors integration