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athenaCollector vs. Veradigm Practice Management

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    athenaCollector

    Score10 out of 10
    N/Aathenahealth headquartered in Watertown offers athenaCollector, a revenue cycle management and billing management application.N/A

    Veradigm Practice Management

    Score6 out of 10
    N/AVeradigm Practice Management (formerly Allscripts Practice Management) is a comprehensive revenue cycle management solution for physician practices and large hospital organizations. The vendor’s value proposition is that it boosts operational efficiency and productivity by helping users manage scheduling, collections, claims, and denials. The vendor says their solution addresses the following challenges: Shifting from fee-for-service…N/A
    Pricing
    athenaCollectorVeradigm Practice Management
    Editions & Modules
    No answers on this topic
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    Offerings
    Pricing Offerings
    athenaCollectorVeradigm Practice Management
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    athenaCollectorVeradigm Practice Management
    Considered Both Products
    athenahealth
    No answer on this topic
    Veradigm (formerly Allscripts)
    Chose Veradigm Practice Management
    Allscripts Practice Management is better than Athena because it does not come as a service but is the software only;
    I prefer the flexibility for customization compared to the other products I have used. I also have the most experience with Allscripts Practice Management …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
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    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    athenaCollectorVeradigm Practice Management
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (3 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    athenaCollectorVeradigm Practice Management
    Likelihood to Recommend
    athenahealth
    athenaCollector would be well suited for smaller practices. It is well suited for larger practices, however some turn around time/system maintenance becomes more challenging. The product is well suited for a fast paced work environment. Ease of use of the system makes it easy to navigate and not get lost.
    Incentivized
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    Veradigm (formerly Allscripts)
    Although the EHR software industry is still developing, Allscripts has proven to be better than most.
    Incentivized
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    Pros
    athenahealth
    • Ease of scheduling appointments, checking patients in, and entering charges.
    • The system is very user friendly and navigation throughout the system is not complicated.
    • Reporting tools are setup in a format that the average user can use.
    Incentivized
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    Veradigm (formerly Allscripts)
    • Ease of monitoring reports from all providers for each provider
    • Ease of copying last report into current on
    • Ease of deleting report when starting the wrong type of report
    Incentivized
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    Cons
    athenahealth
    • Reporting for payer contract variances is weak for an organization as large as ours.
    • Custom report development can get pricey and take some time to develop.
    • A few of the spin-off products, such as the Dashboards, are not as customizable as our organization had hoped they would be.
    Incentivized
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    Veradigm (formerly Allscripts)
    • Some of the "canned" reports are wrong. We have reported issues to Allscripts multiple times and they never were interested in fixing the problem.
    • The work and total RVU values that are assigned to each CPT code don't have a reference for the year so we have to keep changing them every year and overwrite the old ones.
    • There is no option to load facility and non-facility values for total RVUs.
    Incentivized
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    Usability
    athenahealth
    No answers on this topic
    Veradigm (formerly Allscripts)
    Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.
    Incentivized
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    Support Rating
    athenahealth
    No answers on this topic
    Veradigm (formerly Allscripts)
    I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.
    Incentivized
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    Alternatives Considered
    athenahealth
    The ease of use is far superior than any other similar billing systems product I have used. Navigation throughout the system is very self explanatory. Training time on this system is 1-3 days depending on users role (prior to additional on the job training within the system specific to the users role). Other systems have had software training for a week or more.
    Incentivized
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    Veradigm (formerly Allscripts)
    Centricity is much more difficult to get support for in my experience.
    Incentivized
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    Return on Investment
    athenahealth
    No answers on this topic
    Veradigm (formerly Allscripts)
    • I am only a user but it's easy to assume that this program is very expensive.
    • Access to reports across all providers is game-changing.
    • Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.
    Incentivized
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