Ventiv IRM is integrated risk management software designed to provide the insights needed to monitor and lower the user's Total Cost of Risk (TCoR). It features real-time analytics for decision support by integrating data from internal and external sources in one system while connecting risk mitigation activities across the business.
I think the capabilities that Ventiv IRM has are incredible, even more so that what we've already started utilizing it for. The ability for it to be able to create graphs with reportings is a very visually useful. I do think that what we have access to is limited to our knowledge at this point. I have set up mine and my team's dashboards and customized it for each persons needs (i.e. the most updated claims that each person needs to see vs seeing every updated claim, etc), but I believe there are further capabilities that can be done, we just aren't familiar with it. As we continue to learn how to use/utilize Ventiv IRM for our needs, I'm sure my 9 points will elevate to a 10!
Clarifying what one has purchased in their modules - what's included versus not.
Making sure that what should be included in a module is active, usable for the client.
Once the module is set up for the client, give training to the client through all the modules. Walk with them, 1) make sure everything works; 2) the client understands how to use it. This is beyond the Ventiv University, which is a great refresher, and follow-up for something the client forgot.
Very usable. The team is always suggesting "tweaks" that allow for easier flow, better understanding of the information needed. This even includes in moving categories/sections in a records around so that the flow of the record is better
Support will reach out to me and I LOVE that. Often I want to show them what I see and they have always been willing to jump on a Teams meeting so I can do that. This has also helped me understand how to explain things better (support speak). This has led to closing tickets, completing projects sooner.
The actual implantation was not good. The system is fully customizable so Ventiv was ready to give us what we wanted; however, we never had a system so we didn't fully understand what we wanted. Since then, we hit "reset" and we are steadily moving forward.
