Veeva CRM vs. Womply

Veeva CRM is best used in areas of Pharma companies or Animal Health based organizations. It adapts to the Health regulations which makes it easier for inventory and order management.

Incentivized

It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.

Incentivized

• iPad views are easy to navigate
• Sharing of media within platform helps keep record of what materials were used in the interactions
• Data extraction via API is easy

Incentivized

• Invites credit card users to leave a review.
• Alerts me when a review has been made.
• It can also provide an automated response on the rated website.

Incentivized

• The UI is a bit outdated and the system is somewhat lacking flexibility overall
• The reporting functionalities are very limited - it's great to gather data but a 3rd party solution is needed to get some meaning out of it
• Pricing. Veeva are big and therefore not that flexible. This does not make them the most small/midsize customer friendly

Incentivized

• The automated responses to ratings are a too mechanical in response.
• There is not a lot of direct follow up with me as a user.
• It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.

Incentivized

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).

Incentivized

• The system has allowed our field staff to be more efficient
• Target marketing based on the data analytics

• There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
• More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.

Incentivized