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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Veeva CRM

    Score8.4 out of 10
    N/AVeeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A

    Veeva Vault PromoMats

    Score8.8 out of 10
    N/AVeeva Vault PromoMats streamlines the creation, review, and distribution of compliant content at scale. PromoMats is a regulated content management application that supports the full lifecycle of promotional content. It enables content creation, review and approval, digital asset management (DAM), claims management, and modular content. PromoMats includes Brand Portal, a central repository that makes content accessible for internal users while enhancing content reuse. PromoMats generates eCTD…N/A
    Pricing
    Veeva CRMVeeva Vault PromoMats
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Veeva CRMVeeva Vault PromoMats
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Veeva CRMVeeva Vault PromoMats
    Sales Force Automation
    Comparison of Sales Force Automation features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    9.1
    4 Ratings
    17% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Customer data management / contact management10.04 Ratings00 Ratings
    Workflow management9.04 Ratings00 Ratings
    Territory management7.04 Ratings00 Ratings
    Opportunity management8.03 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.03 Ratings00 Ratings
    Contract management10.03 Ratings00 Ratings
    Quote & order management9.03 Ratings00 Ratings
    Interaction tracking10.04 Ratings00 Ratings
    Channel / partner relationship management9.03 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    9.3
    3 Ratings
    21% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Case management10.03 Ratings00 Ratings
    Call center management8.01 Ratings00 Ratings
    Help desk management10.02 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    8.5
    3 Ratings
    11% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Lead management9.03 Ratings00 Ratings
    Email marketing8.03 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    9.7
    3 Ratings
    24% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Task management10.03 Ratings00 Ratings
    Billing and invoicing management10.03 Ratings00 Ratings
    Reporting9.03 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    8.7
    4 Ratings
    14% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Forecasting8.03 Ratings00 Ratings
    Pipeline visualization9.03 Ratings00 Ratings
    Customizable reports9.04 Ratings00 Ratings
    Customization
    Comparison of Customization features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    8.8
    4 Ratings
    16% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Custom fields8.04 Ratings00 Ratings
    Custom objects7.04 Ratings00 Ratings
    Scripting environment10.03 Ratings00 Ratings
    API for custom integration10.04 Ratings00 Ratings
    Security
    Comparison of Security features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    9.5
    4 Ratings
    13% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Single sign-on capability9.04 Ratings00 Ratings
    Role-based user permissions10.04 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    8.5
    1 Ratings
    15% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Social data8.01 Ratings00 Ratings
    Social engagement9.01 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    9.0
    2 Ratings
    20% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Marketing automation9.02 Ratings00 Ratings
    Compensation management9.01 Ratings00 Ratings
    Platform
    Comparison of Platform features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    10.0
    4 Ratings
    31% above category average
    Veeva Vault PromoMats
    -
    Ratings
    Mobile access10.04 Ratings00 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Veeva CRM and Veeva Vault PromoMats
    Feature
    Veeva CRM
    -
    Ratings
    Veeva Vault PromoMats
    4.4
    5 Ratings
    58% below category average
    Content capture & imaging00 Ratings5.25 Ratings
    File sync, storage & archiving00 Ratings5.25 Ratings
    Document management00 Ratings5.25 Ratings
    Records management00 Ratings5.25 Ratings
    Content search & retrieval00 Ratings1.45 Ratings
    Enterprise content collaboration00 Ratings4.04 Ratings
    Content publishing & creation00 Ratings2.03 Ratings
    Security, risk management & information governance00 Ratings10.04 Ratings
    Contract lifecycle management00 Ratings10.01 Ratings
    Automated workflows00 Ratings4.03 Ratings
    Artificial intelligence00 Ratings1.01 Ratings
    Mobile support00 Ratings1.02 Ratings
    Integration00 Ratings3.03 Ratings
    Best Alternatives
    Veeva CRMVeeva Vault PromoMats
    Small Businesses
    Salesflare
    Score6 out of 10
    Dashpivot - By Sitemate
    Score9.1 out of 10
    Medium-sized Companies
    Zendesk Sell
    Score8.8 out of 10
    Epicor ECM
    Score5.6 out of 10
    Enterprises
    Daylite
    Score7.6 out of 10
    OpenText Content Suite Platform
    Score7.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Veeva CRMVeeva Vault PromoMats
    Likelihood to Recommend
    9.0
    (4 ratings)
    7.1
    (5 ratings)
    Usability
    -
    (0 ratings)
    3.0
    (1 ratings)
    User Testimonials
    Veeva CRMVeeva Vault PromoMats
    Likelihood to Recommend
    Veeva Systems
    Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
    Incentivized
    Read full review
    Veeva Systems
    It's great for keeping us organized and on track with our projects.
    Incentivized
    Read full review
    Pros
    Veeva Systems
    • Commercial Cloud
    • Sunrise UI
    • Multi device support from browser, iOS devices
    Incentivized
    Read full review
    Veeva Systems
    • Document management
    • Multi-agency notifications
    • Approvals for appropriate teams
    Read full review
    Cons
    Veeva Systems
    • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
    • Can be expensive specially for a smaller company as it is based on SAAS platform
    Read full review
    Veeva Systems
    • Ability to edit documents in Veeva
    • More mobile friendly
    • Perhaps an email approval ability
    Incentivized
    Read full review
    Usability
    Veeva Systems
    No answers on this topic
    Veeva Systems
    In my opinion, the interface is poor and in the last 4 years never improved
    Incentivized
    Read full review
    Alternatives Considered
    Veeva Systems
    Better for field based medical personnel when recording Medical calls.
    Incentivized
    Read full review
    Veeva Systems
    Haven't tried any other products.
    Incentivized
    Read full review
    Return on Investment
    Veeva Systems
    • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
    • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
    • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
    Incentivized
    Read full review
    Veeva Systems
    • It has made our projects move smoother and quicker through the system so our time is more optimized.
    Incentivized
    Read full review
    ScreenShots