Variphy vs. Wireshark

It has been most helpful to our customer service (we call it patient advocates) department in evaluating complaints. It assisted us in finding issues where perhaps our service didn't live up to the customer's expectations. Letting our patients know they are cared for is our number one goal! I believe it also helped with employee satisfaction because managers and directors were able to see when staff was overwhelmed by calls. I use it to know when 911 calls are made, as well as when we need to add trunks to our phone system.

Wireshark is great for enterprise networks with large amounts of data traversing the network that need a way to filter and inspect specific traffic by specific parameters (i.e. destination / source IP address, host, or type). There are use-cases for smaller environments, but the amount of time needed to learn how to effectively use the tool may not be beneficial for home / small office users.

Incentivized

• Our most used function is the Cradle to Grave function in Reporting. We get the full and exact path that any call takes.
• Monthly scheduled reporting is automatically sent to the correct Directors and Managers.
• Dashboards give a quick look at the status of your calls.
• The ability to use "Friendly Names" for fields for ease of user use.

• Capture Network Traffic - This really is the essential functionality of Wireshark as without consistent data capture there is nothing to analyze
• Filtering - We need to often filter for specific data that we are looking for.
• Live Capture as well as offline analysis - This gives us the flexibility to do what we need to do when we need to do it.

Incentivized

• The ability to connect to systems that have a hybrid cloud solution so receive statistics from both sides

• It is beginner-friendly as far as installation, but it could use a tutorial.
• Perhaps there is a way to do this already, but I haven't yet seen it. It would be nice if it could be integrated with a network package that could detect network anomalies, fire up an automated packet analysis, and send a report to an administrator.

Incentivized

It's very simple and easy to use, although individuals not used to managing and administering networks would take some time to get familiar with it. Once they have mastered use of the application, it's easy to stay knowledgeable about it, iteration after iteration. It is well supported online through an open-source community network of professionals who are helpful in imparting knowledge and in providing assistance.

Incentivized

Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.

I don't believe Wireshark has "true" support as the software is open source. However, there is an active & friendly community around Wireshark that are more than happy to help answer questions. From a comprehensive Wiki and FAQ section on the site to the Ask a Question forum and bug tracker section, there's plenty of support options to make sure your questions and issues are addressed.

Incentivized

Simple and easy setup.

Incentivized

Variphy is a great enhancement

[Wireshark] is just the go-to application. It's the tool that is taught with in school and at trade conferences. We have not had a need to even look at other tools. It's free, it had a ton of functionality, and it just works without complaint.

Incentivized

• No negative impact
• Positive impact because it let's measure circuit usage on an hourly basis to determine busy times

• If your systems are not working, then of course it is one of the biggest impact on the business
• Imagine you are not able to send an email because of a network issue. This will definitely become a huge hindrance in your business
• Wireshark helps you with these types of problems and lets your business run smoothly