Imagicle, a Cisco Preferred Solution Developer in Massarosa, offers what they present as a complete suite of software applications for enabling Communications in large, medium and small businesses. Tools include call queueing, call recording, directory, call analytics and monitoring, and IP fax server for Cisco and Cisco Jabber users.
N/A
Variphy
Score 10.0 out of 10
N/A
Variphy is an analytics and management platform for Cisco Collaboration, Webex, or Zoom Phone. Variphy provides functions in a single pane of glass through products and features with the feedback and requests of Unified Communications professionals. What’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Call Analytics for Zoom Phone - Variphy…
Imagicle works perfectly as a great support when communicating with clients in an intelligent way without losing time, saving money, and time in mobilization. It works fantastically for me to share information with my work team in a professional and new way, increasing the flow. This tool is intuitive and clear and very secure with quality communications. This software is the one. I really like that it integrates with tools that we already use as they are; Gmail, Cisco, Salesforce, Office 365 among others, which facilitates the use of Imagicle with powerful results for all parties.
It has been most helpful to our customer service (we call it patient advocates) department in evaluating complaints. It assisted us in finding issues where perhaps our service didn't live up to the customer's expectations. Letting our patients know they are cared for is our number one goal! I believe it also helped with employee satisfaction because managers and directors were able to see when staff was overwhelmed by calls. I use it to know when 911 calls are made, as well as when we need to add trunks to our phone system.
Imagicle is a platform that has made it easy for me to start and organize communication through calls with my work team, a perfect online collaboration tool that increases productivity and saves time with wonderful features and functions that fit what we always need.
I really like that it allows companies and teams to manage accessibility and call flow in a simple and intuitive way, with 100% call recording and voice analysis. It is a tool that works perfectly adjusting to all kinds of needs.
Imagicle is a call platform that guarantees transparent and immediate processes when receiving calls, offering immediacy to our clients without wasting their time, it is an excellent tool with features that fit all kinds of needs because Imagicle is for everyone who most What I like is that it is compatible with assistance tools for users with visual disabilities, a fast, simple and safe tool that guarantees great results.
Because we did experience some non-vendor-related issues during and after implementation, Dre and the team were terrific at working with us to solve the problems and get us up and running.
Imagicle is a communications platform that works visually because it is colorful and with visually pleasing icons, it is a perfect solution for the relationship with our clients, a tool that reduces future errors and waste of time, offering a simple configuration, flexible and intuitive features, offering what that we need and a little more, the best customer experience is achieved by Imagicle. increase workflow, sales and collaboration in real time without having to move from one place to another.
At the time of calls, it shows the name, number and photo of the contact, which makes it much easier to identify clients, it is a platform that works visually, safely and quickly, allowing calls to be answered with just one click, controlling each status of colleagues with the opportunity also to place the calls in queue.
