Tebra EHR vs. Valant EHR

We love the system. Very user-friendly and any level of user can pick up the system without training. Being a trainer myself, this is an awesome selling point. I have not found a specialty that cannot pick up and run with the program. Kareo has eliminated our "wasted" time and given us new avenues to use our resources more productively.

Incentivized

Valant is a great space for front office to use in a patient/medical setting. I think it's best used on a small scale than a large scale. I have found it challenging at times with multiple locations and with about 3000 patients to keep track. Valant is excellent at record keeping, and communicating with the client via the patient portal. However, due to size and limited functionality - this would be hard to maintain for a larger scale.

Incentivized

• Catching missing patient info
• Catching missing insurance info
• Providing mailing addresses

• User Friendly - Valant is user friendly and easy to navigate
• Record Keeping - it allows you to upload docs and files within the patient charts to keep on file at all times.
• Scheduling - Easy to view and make/edit appointments
• Access Management - easy to set features viewable by specific people only such as physicians versus nonclinical
• Reporting - lots of reporting that can be used for a multitude of things from payment billing to notes, etc

Incentivized

• Sales representative needs to know the product. We got tied into a miscommunication on the package (contract vs trial) when we decided to work with them
• Tutorials are good but can be overwhelming because there are a lot of features to learn
• Charging to migrate client data was a determining factor on whether we wanted to continue with the company. If we knew this upfront it would've allowed us to say "no thanks". And to add the charges are not cheap and they charge a la carte (i.e., demographics, billing, progress notes, forms/intake info)

Incentivized

• BILLING- This is all Caps - There can be room for improvement in terms of billing efficiency
• Automatic Reporting - this would be beneficial to set up or have as a feature
• Billing Dashboard - to view all accounts that have matured or are outstanding
• Batch Posting - be it insurances or specific patients. Even Superbills cannot be "chosen" by specific people - it's all clients with balances that are active or no balances and all charges but nothing that says you want statements for say these 20 people.
• Appointment Recording - this could be more efficient versus one by one processing.

Incentivized

Kareo was a massive waste of money. It's an unreliable product without promised features and sold by a disingenuous sales team. We will stick to reliable services like Doxy, Therapy Notes, etc.

The user interface is fine but it the app constantly freezes or crashes.

It's very user friendly. The workspace is big, easy to read and navigate. Also, the resource knowledge base is great for when you have questions and there are several videos and guides for how to use or do something. I have had less than a year of using it and adopted it pretty quickly within the first 3 months.

Incentivized

I have used QuickEMR and Kareo hands-down is just more appealing and easier to enter all patient information. I did find that QuickEMR for administrative staff is more user-friendly. Kareo provides more patient information and is very good about seeing what is missing in order to file a claim.

• ROI definitely a positive

Incentivized

• Labor efficiency - this has been negative. Billing has had a lot of manual processes that unfortunately take up a lot of man hours - if this were improved, I could see a ROI that's positive
• Valant has been great at certain features including the "waitlist" to capture patients and improve our chances for revenue being increased

Incentivized