SessionCam (discontinued) vs. UserReplay (discontinued)

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.

Incentivized

Great for online businesses who are well established and want to refine their UX/site performance.

Incentivized

• We can watch recorded sessions and have the same experience as the user
• I can view sessions related to feedback left by the users using another platform
• It gives a good insight in large scale via heatmaps allowing for immediate recognition of what most users are more interested in
• The technical team is quickly available to answer any questions
• All heatmaps and sessions have a good number of filters to explore

Incentivized

• Identifying an issue and quickly understanding what the financial impact is
• Seeing how users use and interact with your site, by device
• Reporting on custom events
• Quickly finding a session and replaying it, to watch it back.

Incentivized

• A bit slow to load sometimes
• UI looks a bit basic
• Reporting could be deeper

Incentivized

• Having confidence in the reports/numbers it pulls
• No function to email out weekly/monthly reports.
• Insights are sometimes difficult to extract

Incentivized

Very good support and super helpful implementation specialists.

Incentivized

We tried out Hotjar before settling on SessionCam. Since the cost was a major factor for us (we were not a big company), we opted for SessionCam after trialing Hotjar. The features were more than adequate, but in the end, it came down to cost. We were happy with our final decision.

Incentivized

Very well, a similar but different system

Incentivized

• Saved missed orders due to site bugs by allowing us to find the bugs.
• Provides valuable data and feedback for CRO.

Incentivized

• Confirmed our low basket abandonment

Incentivized