Unanet ERP GovCon vs. Zoho One

As I said, Unanet is great for timekeeping and expense reporting. It's very easy to navigate and intuitive for my staff to use. On the other hand, reports are a challenge. The ones that are "canned" only come out as PDFs so I find I waste a lot of paper each month. Customized reports are better and come in Excel, but setting them up is not that easy. We've been working with Unanet just over a year. We went "live" effective 1/1/2017 and we're still avoiding the reporting functions even though that was one of the main reasons we purchased Unanet in the first place

Incentivized

Zoho One helps me to create and document each of my closures by creating deals. Zoho One helps me to generate reports, which helps me to track my contact. Zoho One helps me on creating tasks and reminds me to get it done on time. Zoho One keeps each steps and actions I took from lead to a deal.

Incentivized

• Near real-time visibility into project financials. As soon as the employees save their time for the day, you can get a good measure of project financial performance. Work authorizations are embedded into Unanet so unintentional overruns are virtually eliminated.
• Nice integration with the Joint Travel Regulations. It is easy to import the latest rate tables for both CONUS and OCONUS destinations.
• Good customer support and highly responsive. Webinars on new features are free and broadcast on a regular basis. Feedback to suggestions for new features are addressed in a very timely fashion.
• It is easy to structure Unanet to support DCAA practices to be able to get approval for cost plus jobs.
• With exports to .csv files, it is easy to extract data for further analysis beyond the relatively rich built-in reporting features.

Incentivized

• Customized dashboards
• Easy to see the kpis for different aspects of my business
• And offers a consolidation of CRM campaign and other applications without having to use other technologies from other companies so it's great to consulate consolidated
• The analytics is great what else
• Collaboration tools are excellent

Incentivized

• Adding hours for subcontractors must be done via import because the hours don't update on the reporting if put in via vendor invoice.
• Make posting dates less complex.
• Should be easier to figure out roles needed for managers in the organization.

Incentivized

• In my opinion, SUPPORT IS AWFUL!!!
• If you want to get in touch with a support representative, your best bet is to call the sales number and demand to speak with an agent.
• Each of the tools operates in a silo, from a support perspective. Some applications, like books, have chat-based support and others require an e-mail.
• In my experience, expect any e-mail to the main support e-mail to go unanswered.
• The first year of support was great, but after we renewed for the second year, it has become terrible.

ZOHO is very easy to use. All you need to do is follow the steps and features aligned in it. ZOHO doesn't need complex coding or training; anyone can easily access and use it. You may feel a bit of difficulty initially, but show me an easy tool when you are using it for the first time.

Incentivized

Every time I have reached out to customer support, they have been very helpful and resolved my issue very quickly and efficiently

Incentivized

Support is great as a customer, as a partner I get moved to that team more often and find issues in the support being provided. It also appears that the support agents do not take into account all the information provided and default back to the "step 1 of the playbook" instead of taking into account the business reason the support is being requested and understanding the steps already taken.

Incentivized

We were previously using Deltek GCS. Deltek stopped the support for this software so we were forced to change to a new product. We reviewed Costpoint, a Microsoft product and Unanet. We selected Unanet because it had all of the features we were looking for in a new software and it was very user-friendly.

Incentivized

The primary reason we switched from Daylite is when we started using Virtual Assistants and wanted a cloud based alternative which Daylite didn't provide. We left MYOB when I think it stopped supporting Apple computers. We left AccountEdge when it stopped supporting payroll tax tables for Apple computers. Thankfully, each time we left one software company we were led to Zoho and have remained ever since.

Incentivized

• Unanet has had a very significant ROI on several fronts. Our payroll department spends much less time managing and processing time in general.
• Unanet has allowed all of the project managers teams bill on a much more granular level which has saved significant time over the previous Excel based processes of gathering project level data.
• Using Unanet companywide has also saved many hours of time that were previously spent translating data from other platforms, and consolidating data via Excel for reporting purposes. Using the same tool (Unanet) with the included reports has saved significant time and hassle which has had an enormous impact on the ROI of Unanet.

Incentivized

• Projects is a lifeline for the onboarding team, as it does the major heavy lifting in onboarding project management
• Data flow between apps is a must have for contextual information to pass on between teams
• In terms of ROI, it happens much quicker compared to having multiple apps to do the job, as Zoho One is a lot cheaper than having many tools.

Incentivized