UKG Ready vs. Vibe HCM (discontinued)

There’s not much for me to share here other than multiple mobile apps for employees to download for different functions. We have the learning function activated and employees had to download a second mobile app (HCMToGo Learning) to be able to access the Learning portal on the go. Concerned that if we continue to add more functionality, there will be more apps to download.

Incentivized

It is best suited for companies that want their HR function streamlined and automated. It's also suited for companies that want their employees to engage more and collaborate on the same platform.

Incentivized

• Support—UKG support, from the Account Managers to CSMs to Ready Support, is amazing. They are always willing to help!
• Documentation—UKG has built-in online documentation, which is a live, easy-to-use version of a very lengthy manual.
• Ease of use- the system is intuitive, easy to train others to use.

Incentivized

• Vibe HCM is highly configurable. That flexibility is extremely useful.
• The portal pages create a friendly user experience that aids in adoption.
• Vibe takes action on change requests and enhancements quickly.
• The number of employee self-service options allow for easy colleague use.

• We have had ongoing issues with our accruals.
• Auto generate timesheets in the "Team Timesheets" view.
• Granting manager access is cumbersome - access needs to be given in multiple places.
• The sync between Pro and Ready in my opinion is terrible and needs much improvement.
• Auto assign Employee Time Zones based on work location.

Incentivized

• Any areas of opportunity are discussed and addressed. They are incredibly open to suggestions and have an overall attitude of continuous improvement. No possibility goes unexplored.

We plan to renew our support and use of UKG Ready each year unless it becomes unavailable or the district seeks another vendor. As of now, there are no plans to changes vendors. The district staff is now familiar with using UKG. Another vendor will need to meet the same expectations we have come to enjoy with using UKG

Incentivized

The few challenges we have encountered have been with creating reports for the organization, managing performance goals and creating service tickets for urgent matters. Overall we have found UKG Ready to be super helpful and it has streamlined many of our HR processes for us but there could be some improvements on the items listed

Incentivized

It works just as advertised! Not always the case with solutions. Flexible and configurable!

The system seems very stable. Being hosted in the cloud, we are vulnerable to internet speeds and busy times. The system has been down a couple times over the 3 months we have been live, but Kronos resolved the issues very quickly. To have access from a desktop, tablet, time clock, or phone app is one of the best features....users have almost NO REASON they can't clock in.

Incentivized

We were always told that Kronos was the best, but there are reports that we got out of ADP and other payroll providers that we cannot get out of Kronos. One example is a report of Productive/Non-productive hours by department. We also need the dollar amount associated with the hours. This is information that is required on our cost report and we were told that that report is unavailable. It is very frustrating when I can't get what I need.

Incentivized

World class service and support! Second to none!

If I was only rating support itself that would be a 10. Every support case I have entered has been addressed efficiently and with the desired result. On the implementation and transition to support there were multiple issues that those doing the implementation or transition could not answer or workflows and various settings left undone only to be discovered later. We implemented 3 different modules and the expertise we got for each one varied widely.

Incentivized

The customer support team is responsive and always available for solving technical or implementation issues that may arise from clients.

Incentivized

Our in-person training was a hybrid. Live online training with an instructor. They were very knowledgeable of the product & the area they were training on. I asked several specific questions and if they didn't know the answer immediately they followed up after class.

Incentivized

Pretty good online training, you have many how to options and can watch them several times. It can be hard at times to dig through the amount of data online but can usually find what you are looking for. Also you can download documentation for setting up the profiles and policies.

Incentivized

Make sure the people who are doing the build have extensive knowledge on employment law and asking the right questions. I would bet that the people who helped with our builds did not read any of our employment contracts or ordinances; and when I asked questions about how other companies handled certain basic dictates from federal employment laws, they didn't have any idea what FMLA, FLSA, etc were.

Incentivized

We currently use Paycom and are extremely dissatisfied with the lack of functionality and poor customer service. Rippling and ADP were other vendors we evaluated who performed well and offer a lot of functionality but we decided UKG was the best fit for our needs now and to scale with our strategic growth plans.

Incentivized

We selected Vibe HCM about 2 1/2 years ago because they approached communication and the interaction between the employer and the employee so differently. It was a combination of connection and transaction. You have a system that meets the business need and functionality but that connects with your employee in such a fresh non-corporate way. It's not just about automating a process but building an environment that surrounds those daily business transactions that looks and feels how we interact on the web and social media. It totally transforms not only the user experience but the employers as well. It makes us think a little bit more about the touch points we have with our employees and how we want those to look/feel and resonate.

Thus far we are able to add as many users as necessary, implement 3 different bargaining units, 5 different types of user groups. Very flexible.

Incentivized

• This is basic, but we finally know how many employees we have! It sounds ridiculous, but prior to UKG Ready we were on a payroll system that's reports were only as accurate as the last payroll cycle, so they were always 2 weeks behind and static. UKG Ready allows for realtime, daily reporting of information.
• We are able to get salary data for our various locations to be able to compare them to each other, as well as across our "competitors" and external competition.
• The data provided allows us to be able to understand the trends at individual locations including attrition, advancement, raise information, and other data points that we haven't historically done comparisons on
• We can see the demographic and geographical information for our employees and the benefits that they elect

• Vibe HCM has been providing Zions Bancorporation with range of tools that fully encompass all areas of HR Operations. We have found that these tools have made our business process more efficient.