UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.
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Pricing
UJET
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
UJET
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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Community Pulse
UJET
Features
UJET
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
UJET
8.3
Ratings
0% above category average
Agent dashboard
9.00 Ratings
Validate callers
8.50 Ratings
Outbound response
8.50 Ratings
Call forwarding
7.00 Ratings
Click-to-call (CTC)
8.50 Ratings
Warm transfer
9.00 Ratings
Predictive dialing
8.50 Ratings
Interactive voice response
8.50 Ratings
REST APIs
7.00 Ratings
Call scripts
7.40 Ratings
Call tracking
8.50 Ratings
CRM software integration
9.00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
I would recommend UJET since we are able to track real-time the average handle time individually and as a team as well as a number of contacts. We are also able to view if there is a call waiting in the queue which makes us manage our every interaction.
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the implementation and then smoothly transitioned us to their support (customer care) team. We have had biweekly syncs with our customer success manager since our full deployment.
