Twingate vs. Zscaler Internet Access

The product as well as the admin panel is getting richer. Would love port-level access control as well as some more analytics in the admin panel. From what I hear, the team is actively working on it

Zscaler Internet Access has extremely powerful category selection and it is very easy to create your own destinations for inspection and policy exceptions (SSL exception specifically). It is also very affordable and just as powerful (if not more) than some of the other solutions I have used in the past to achieve internet security.

Incentivized

• Super convenient to install and use
• Excellent customer support
• Easy access management, and top-notch security

• The depth that Cloud App control policies can go into. Being able to control individual actions within an application, more than just all or nothing access.
• The UX/UI design makes it really easy to navigate the portal.
• Understanding how cloud app/url control policy gets evaluated and creating/editing existing policy is extremely straightforward.

Incentivized

• The solution doesn't have access control to servers at the port level (yet)

• Easier interface on the menus so they don't disappear.
• Help, I'm contacting support only through the ZIA portal, but I'm unable to use the link easily.
• Mobile interface changes.
• The searching function for the logs is tricky and challenging to use, and the menu always pops down when trying to find the proper function.

Incentivized

While Zscaler Internet Access (ZIA) delivers critical value in cloud security and RBI compliance, I rate renewal likelihood 7/10 due to evolving needs versus platform limitations. Below is my rationale:

Key Gaps:

1. Advanced Threat Costs:

ZIA’s add-ons (e.g., Advanced DLP, Sandboxing) incur 35%+ cost premiums – straining budgets as transaction volumes (UPI/iMobile) grow 50% YoY.

2. API Banking Scalability:

ZIA’s API rate limits throttle real-time policy sync during UPI peaks (10K+ TPS), forcing workarounds for finacle integrations.

3. RBI Future-Proofing:

Limited native support for upcoming digital rupee (CBDC) security rules requires custom development, increasing compliance overhead.

Incentivized

For the end-user, it is essentially an on-off switch integrated with our Identify Protection Solution

The application is easy to install and configure on all Windows devices. To troubleshoot any internet issue, we can easily collect all the relevant logs from Zscaler and check the exact issue. The only problem is with the uninstall, as a dedicated crew needs to provide the password.

Incentivized

There are often performance issues reported

Incentivized

Support team understood my challenge and was able to influence product direction to expedite support for my features - A+!

Zscaler's ZIA support is quick and knowledgable. They respond within 1-2 hours of you submitting your ticket. They are very thorough and are typically ready to jump on a live troubleshooting session. Our ZIA platform and how we use is it unique so at times tickets can be open for weeks but we alway get quality support compared to other unrelated product support in our enterprise

Incentivized

Zscaler Internet Access is most akin to ZPA - we bought both at the same time to handle all traffic internally and externally. In terms of quality - I would make the statement that Zscaler Internet Access is a simpler product but that's also cause there are no App Connectors involved in that process.

Incentivized

• Better security
• No more hassle of maintaining IP allow lists for WFH/remote teams
• Easy Access Management
• Was easily approved by my partner security teams to use alongside their VPN client with no conflicts.

• Has allowed us to remove other products that were suboptimal
• Saved us money overall by stacking it with other Zscaler products
• Created a more secure work environment for our users through intelligent internet policies that are not needlessly restrictive while still maintaining security best practices

Incentivized