Trustpilot vs. TrustSpot

Trustpilot

Trustpilot

45 Reviews and Ratings

TrustSpot

TrustSpot

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Trustpilot	Score 5.9 out of 10	N/A	Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).	$259 per month per domain
TrustSpot	Score 0.0 out of 10	N/A	TrustSpot is a product review and experience survey platform that helps e-commerce businesses enhance conversion rates and generate revenue through social proof. Its features help companies to better understand their customers and what they think about products through the collection of verifiable, quality content. With the ability to collect and display visual content—such as video testimonials and photos—businesses can encourage and amplify authentic reviews, leading to increased sales.…	$79 per month

Pricing

Trustpilot

TrustSpot

Editions & Modules

Plus: $259
per month per domain
Premium: $629
per month per domain
Advanced: $1,059
per month per domain
Enterprise: Contact for pricing

Growth: $79
per month
Premium: $149
per month
Ultimate: $249
per month
Enterprise: Custom

Offerings

Pricing Offerings
Trustpilot	TrustSpot
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Trustpilot	TrustSpot

Best Alternatives
	Trustpilot	TrustSpot
Small Businesses	Growave Score 9.7 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	PowerReviews Score 7.8 out of 10	PowerReviews Score 7.8 out of 10
Enterprises	PowerReviews Score 7.8 out of 10	PowerReviews Score 7.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Trustpilot	TrustSpot
Likelihood to Recommend	2.6 (6 ratings)	- (0 ratings)
Likelihood to Renew	8.0 (1 ratings)	- (0 ratings)
Support Rating	8.7 (4 ratings)	- (0 ratings)

User Testimonials
	Trustpilot	TrustSpot
Likelihood to Recommend	Trustpilot TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped. Isaiah McPeak COO (Chief Operating Officer) Read full review	TrustSpot No answers on this topic
Pros	Trustpilot Completing the review for the customer is a simple process which enables us to receive more feedback. The Trustpilot account management team is a true partner working with each department to help with adoption across the company. The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API. Incentivized Melissa Best Director of Digital Marketing Read full review	TrustSpot No answers on this topic
Cons	Trustpilot Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews. Product reviews should be visible on search engines too. Review requests email templates are not the best. Incentivized Verified User Anonymous Read full review	TrustSpot No answers on this topic
Likelihood to Renew	Trustpilot It's expensive and customer service is not the best. Incentivized Verified User Anonymous Read full review	TrustSpot No answers on this topic
Support Rating	Trustpilot I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support. Incentivized Melissa Best Director of Digital Marketing Read full review	TrustSpot No answers on this topic
Alternatives Considered	Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Thomas Pittman Director of Marketing Read full review	TrustSpot No answers on this topic
Return on Investment	Trustpilot We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads. Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added. We saw an uptick in traffic in from our Trustpilot review page to our website. Incentivized Melissa Best Director of Digital Marketing Read full review	TrustSpot No answers on this topic
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