Trend Micro Worry-Free Services Suite vs. Webroot Endpoint Protection

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

The software tends to do a good job of basic protection but is not the best for larger clients and is not as powerful as some others offered on the market today. The support is not the best either, have had a hard time getting assistance in the past trying to resolve issues.

Incentivized

• Adds a second layer to office 365 filtering and often finds things that were missed.
• Built in XDR provides more details on a threat than you'd normally have.
• Overall Easy to use but still very powerfull.
• Built in web filtering is easy to use and helps when users are offsite.

Incentivized

• Webroot Endpoint Protection works very well at blocking threats quickly and can undo changes if a file turns out to be harmful, which has helped us in the past.
• It runs quietly in the background without slowing down endpoints, even during scans, which is great.
• You can manage all your devices from one online dashboard, making it easy to set rules and see security alerts. One pane of glass is always great.

Incentivized

• Apple Mac client is troublesome.
• Policies are clunky and difficult to understand.
• Security Agent dashboard lacks tools needed to remediate problems.
• Technical support was less than satisfactory.

Incentivized

• It was missing detections. We found a better product that detects more malware.
• Deploying the endpoint agents was easy, but deploying Web Threat Shield was not and users could disable that functionality.
• When you deactivated old endpoints, they were put in an "inactive" category. You could not then delete the "inactive" endpoints. For someone who likes to keep things clean, this was annoying.
• I found the rollout of endpoint agent updates to be rather slow.

Incentivized

It has proven successful so far in our environment for controlling malware/virus outbreaks.

Incentivized

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.

Incentivized

It does what it needs to do but we have noticed that malware is sort of uncommon and we have started to switch to other solutions of combating malware and suspicious activity such as using products like ThreatLocker and Field Effect, combined with things like malware bytes to perform scans when needed.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

Support has been reliable up to this point. A request can easily be generated via the console and support responding in a reasonable time. We have not had any major issues other than the basic agents not communicating with the console and the like.

Incentivized

I had some difficulties with remote users. I ended up needing to open a remote tech support session and finish the process. Other than a few speed bumps, I was impressed with the engineering of the install. Because of time differences, I was done installing in two days. The cost, per license, could be less.

Incentivized

Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure.

Incentivized

We would consider Webroot in the top 5 when you factor in ease of use, level of protection, and cost. Probably not as comprehensive as other end-point security solutions but the proper level of functionality and support for our needs. Question what impact the acquisition by OpenText is having on future development and support. OpenText also acquire Carbonite for back-up support.

Incentivized

• It was a step up from what we were using before and has been a solid tool.
• For the number of sites and malicious files blocked I'd say it is a good product at a good price.
• Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.

Incentivized

• It saves us time and money in the fact that it runs and we never really have to worry about that part of IT. IT just runs
• Being able to centrally manage the clients is another plus because of being able to reach it virtually anywhere.
• Very simple quick installs. Gives us time to do other things.

Incentivized