Trend Micro Worry-Free Services Suite vs. Trustwave MailMarshal

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

In a medium company, it is suited since the cost can be high for a smaller one.

I think there are better and more complete products for companies with higher volume or levels of confidentiality. While it is a good product, today there are several that exceed it in quality and functionality.

Incentivized

• Adds a second layer to office 365 filtering and often finds things that were missed.
• Built in XDR provides more details on a threat than you'd normally have.
• Overall Easy to use but still very powerfull.
• Built in web filtering is easy to use and helps when users are offsite.

Incentivized

• By having the physical appliance, it is more granular the control that is had of the users, which also accelerates the speed of detection of threats.
• The few options of DLP that it has are very useful when filtering sensitive data, but I stress "few".
• The interface is intuitive, but for more advanced options, it requires a higher than average knowledge of these systems.

Incentivized

• Apple Mac client is troublesome.
• Policies are clunky and difficult to understand.
• Security Agent dashboard lacks tools needed to remediate problems.
• Technical support was less than satisfactory.

Incentivized

• I know it is not a DLP since there is another specific product for it, but they could do it just a little easier for the average user.
• An intuitive interface in a broader aspect, not only in the basic functions.
• The option only in the cloud is good, but only the appliance offers all the functionalities.

Incentivized

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure.

Incentivized

Unfortunately all these products are better in almost all aspects. It is not to discredit the Trustwave, but they have much to improve in this area.

Incentivized

• It was a step up from what we were using before and has been a solid tool.
• For the number of sites and malicious files blocked I'd say it is a good product at a good price.
• Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.

Incentivized

• While it is a good product, today there are several that exceed it in quality and functionality.
• In a medium company it is correct, since the cost can be high for a smaller one and it is not worth it.
• It is a basic product, compared to others of the same type

Incentivized