I have found that most AV/Malware protection servers have quite a bit in common. I bought this specifically to reduce issues that can happen with agent based AV on virtual servers. The host based setup was very difficult and even once implemented it was difficult to keep it running well. Support was not great. They really expected a high level of competency in the advanced features. In the end, using it as a standard agent based install was much easier to install and manage. It's very effective and the performance hit from running all the agents and during the updates is really minimal.
Trend Miro ServerProtect required to improve to mange the logs collected from storage devices as some time false positives comes in picture .
Pricing is based on per user Or Terabytes Storage, but in-case client wants users based say 50 users that should be competitive rather than multiply by per users ,their should be Slab pricing .
My experience with support has not been great. They really had lots of prerequisite work and information gathering requirements before really getting involved. I have no problem doing needed work but I just felt a support person could do things more quickly and spare me so much challenge that was unnecessary. The website has good access to updates and knowledge base information but it was a bit limited in scope.
Trend Micro ServerProtect is one of best solution to ensuring their customers are successful with their security needs & provide trusted, Proven support services & training tailored for all of customers .