Trellix Endpoint Security ENS vs. Webroot Antivirus + Internet Security Complete (SecureAnywhere)

During the pandemic all our users worked remotely that was challenging from security perspective, so we had to deploy the endpoint protection system with cloud based monitoring server. By doing that we were able to keep safety for users workspaces even though some of them did not connect to VPN for a long time

Incentivized

Webroot can be great if you have many employees using computers. Sensitive business information can be accessed by malicious threats online if your employees are not trained to avoid these problems. In this case, I think it's important to have software to protect you. If working with a smaller team (and not doing any sort of video production or other intensive software/applications) I can't see a need for anything like Webroot. Learning how to use the internet safely and protecting your file storage are things to be done on the cheap and with smarts.

Incentivized

• Provides high fidelity alerting.
• Allows CSOC analysts to perform forensic triage and alert investigations through containment from a single pane of glass.
• Provides alert telemetry across on-disk and in-memory attacks.
• Supports many additional 'bolt-on' modules to provide additional alert context or capabilities.

Incentivized

• It is very lightweight. You dont even know it is running, yet it is always protecting the endpoint.
• It has protected us from various threats, including ransomware - even when wannacry was hitting companies everywhere.
• They have a good console with multiple provisioning options, so we were able to push it to everyone when we first started using it, and then include it as part of our deployment process going forward.

Incentivized

• My biggest flak with McAfee Endpoint Security is that it is quite resource-intensive. It does tend to make the system a little slow. You get security at the expense of your machine's speed.
• Even though the drive encryption makes the system more secure, it takes a lot of time to first enter the very long password, and then for it to decrypt the whole machine. This sometimes clashes with Windows update and causes a lot of complications which leads to boot loops.

Incentivized

• If there is no network connection to the cloud infrastructure, there will be no protection (drawback if there is no "layer 1" connection).
• Heuristics can only combat some viruses, so it probably needs more methods to combat different viruses.
• There are some instances where the server fails to push out (the server's fault), leaving a small fraction of users unprotected when they are set up for the first time.

Incentivized

It's easy to renew with Webroot, their support is very attentive and highly available. However if you do choose to change products, they even provide means of removing the software from your endpoints via the admin portal which is very convenient.

Incentivized

So below is my breakdown, Pro's: Centralized Management, Comprehensive Protection and customization. Con's: Initial cost

Incentivized

The support is pretty good, and I haven't had any issues with getting the highest quality technical support when there are issues. Tech support representatives that I have dealt with know the product quite well and have solved many issues that I have had with the product in the past. The only issue I have with support is that it can be quite expensive.

Incentivized

We have not had to use Webroot support much over the years. The one or two times we did we were referred to online documentation and in a somewhat condescending manner in one case and in another case, the support person did not demonstrate much knowledge of their product and referred us to the user community for support.

Incentivized

We only selected McAfee because we are already using ESET NOD32 for the protection of our desktops and laptops. We didn't want to use the same software for our servers so we chose McAfee instead. I personally like ESET Smart Security better than McAfee when deploying it on a desktop or laptop because I think it protects the PC better. When it comes to web protection, policy updates, etc., McAfee is the better choice and that's why we deployed it on our servers.

Incentivized

I honestly have not put in enough research and time for alternative products to compare against Webroot. I don't think my opinion would be worth stating since I don't have a good comparison of apples to apples against other products.What continues to keep me interested in Webroot is just not the product - but the technology behind the product that makes Webroot a leading industry standard.

Incentivized

Ease of implementation across various devices is easy and efficient regardless of scale. Whether it is 5 devices or 500 the product continually proves its the best in its class.

Incentivized

• This tool helped us in delegating the asset safety responsibility to the client level by 80%, leaving 20% for the management console.
• With a decent pricing, the benefits are slightly above expectations. The ROI is good.
• But, considering most of the malware comes from internet, with a good email security appliance and next gen firewall in place, the online security alerts are now redundant. It could be something that can be termed as overkill on the budget.

Incentivized

• It has had a mostly positive impact as we have not had any breaches.
• The only negative impact has been when Webroot Antivirus + Internet Security Complete (SecureAnywhere) changed something on their end that caused one of our business applications to not be usable by end-users. That cost our business a fair amount as it took 4 days before it could be used again.

Incentivized