Trellix Email Security vs. Trend Micro Worry-Free Services Suite

It has a very good feature of URL replace, it helps us to block or prevent spam, phishing, or malicious emails. It has some limitations like if some large or lengthy emails come it takes more time to scan and to avoid delay it forwards the mail to the recipient with a warning note on it.

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Incentivized

• Blocking URL-based threats using FAUDE features.
• Post threat detection via the Retroactive feature.
• Excellent sandboxing analysis performance and detailed dynamic analysis reports.

Incentivized

• Adds a second layer to office 365 filtering and often finds things that were missed.
• Built in XDR provides more details on a threat than you'd normally have.
• Overall Easy to use but still very powerfull.
• Built in web filtering is easy to use and helps when users are offsite.

Incentivized

• Sometimes feels that console running slow.
• Riskware detection has a lot of false positive.
• The user interface is not very intuitive.

Incentivized

• Apple Mac client is troublesome.
• Policies are clunky and difficult to understand.
• Security Agent dashboard lacks tools needed to remediate problems.
• Technical support was less than satisfactory.

Incentivized

FireEye Email Security is the most effective email security solution for protecting enterprises from APT. It is not complicated to set up and you can ride a wave of continuous security effects for a long time without major changes after the initial setup. It's automated, so users don't have to care too much about it. In addition, it provides detailed analysis data, so you can utilize it for 3rd party solutions if you want.

Incentivized

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.

Incentivized

In the years we have had this service, we haven't needed much help (which is a testament to the ease of use/reliability of the product) but when we have they have been probably the best vendor I've ever dealt with when it comes to quickly addressing support call issues. We also have a very readily available engineer that has been quick to help with more complex requests.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

There are a few things FireEye Email Security does better than ProofPoint and vice versa. For example, you would think blocking .html attachments would be trivial. FireEye Email Security can be configured to do it. Proofpoint can not, and if you try to configure it, HTML gets stripped from the email content, which has a major impact on the business. On the other hand, ProofPoint has a number of additional features and bells and whistles that FireEye Email Security does not.

Incentivized

Trend Micro is a leader in Gartner Quadrant for endpoint protection, with the best awards and 3rd party certification about their readiness and capabilities with zero day threat and unknown attacks. The single feature that with the hosted solution you do not need internal resources to get the protection caught up better. Optimization for SMBs is a plus to consider, and as in the name of the solution, there should not be worries once you get things set up and running. It has been a great experience for sure.

Incentivized

• It's been positive in the sense that it has blocked some malicious email that would have otherwise made it to our users.
• It has been negative in the sense that we spend a higher-than-expected number of cycles dealing with false positives.
• Another negative is that we also experience false negatives.

Incentivized

• It was a step up from what we were using before and has been a solid tool.
• For the number of sites and malicious files blocked I'd say it is a good product at a good price.
• Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.

Incentivized