TravelPerk vs. Voya

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TravelPerk
Score 6.7 out of 10
N/A
TravelPerk, headquartered in Barcelona, offers their eponymous travel management application supporting bookings management, travel policy controls and management, invoicing, and other features.N/A
Voya
Score 9.9 out of 10
N/A
N/AN/A
Pricing
TravelPerkVoya
Editions & Modules
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Offerings
Pricing Offerings
TravelPerkVoya
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TravelPerkVoya
User Ratings
TravelPerkVoya
Likelihood to Recommend
6.2
(0 ratings)
-
(0 ratings)
Support Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
TravelPerkVoya
Likelihood to Recommend
Very helpful in saving time and costs when it comes to planning business travel, tracking expenses, and reimbursement management. Their support team is friendly and comprehensive, they manage to do changes to our reservations within 10 hours before our trip with no extra costs. I can't find a scenario where it is less appropriate.
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Pros
  • I got very competitive flight tickets. Booking was very easy since I don't need to make a payment on my own.
  • It was automatic payment by the company's preset card. Hence, the transaction was very smooth.
  • I was able to do a group booking when we went for a business meeting. It helped us to get same rows seats, hence it was more productive even inside the flight.
  • Any time I contact the support team the response was immediate and great.
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Cons
  • Truly awful customer service agents who are careless and make mistakes constantly
  • Inability to see other travelers on the App, even as an admin
  • AE does not escalate issues quickly or seriously enough
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Support Rating
Great customer service and the chat is wonderful. There is always someone connected.
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Alternatives Considered
TravelPerk does not make us pay for booking flights so it is a much cheaper option for the same quality of service. The chat option is great, compared to phone customer service with Egencia that also gets costly: $22/call.
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Return on Investment
  • Saves the HR and events team time: employees can book their travel by themselves
  • Saves the finance team time: employees book travel using the corporate card, so they don't need to be reimbursed
  • Efficient documentation: it's very easy to see and manage employees' trip info and receipts in one place, which helps with accounting
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ScreenShots