Toggl Track vs. When I Work

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Toggl Track
Score 9.1 out of 10
N/A
A solution for employee time tracking software that allows your team to track time on multiple platforms with just one click, featuring integrations with 100+ apps via browser extensions, and native calendar and integrations for any preferred project management tools.
$10
per month
When I Work
Score 8.6 out of 10
N/A
When I Work is a way for businesses to schedule, track time and attendance, and communicate with their hourly employees. The schedule and time clock is placed in every employee's pocket with When I Work's iOS and Android apps. It can be used to keep track of time off, employee availability, and manage shift swaps with a few clicks. When I Work integrates with payroll providers to streamline the process and avoid human error.
$2.50
per month per user
Pricing
Toggl TrackWhen I Work
Editions & Modules
Starter
$10.00
per month
Premium
$20.00
per month
Enterprise
Custom
Essentials
$2.50
per month per user
Essentials + Attendance
$4
per month per user
Pro
$5
per month per user
Pro + Attendance
$7
per month per user
Premium
$8
per month per user
Premium + Attendance
$10
per month per user
Offerings
Pricing Offerings
Toggl TrackWhen I Work
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Toggl TrackWhen I Work
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All AlternativesView all alternativesView all alternatives
User Ratings
Toggl TrackWhen I Work
Likelihood to Recommend
9.5
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Usability
9.5
(0 ratings)
9.0
(0 ratings)
Support Rating
8.6
(0 ratings)
8.7
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
Toggl TrackWhen I Work
Likelihood to Recommend
I have been using Toggl for about seven years now, and I absolutely love it. It keeps me on track with the tasks I complete throughout the day. Tracking my time makes me more accountable for the work I produce and how much time my work takes. Having the breakdown of my tasks helps inform decisions on hiring support staff. I can see exactly where my time goes and then formulate a strategy to either bring in more help, delegate work, or re-prioritize. When coupled with other productivity apps (I particularly use ToDoist), you can unlock even more of Toggl's power. Toggl Track isn't so much a checklist tool--it's a time tracker; but when I integrate my to-do app with the time tracking, I can quickly and easily switch between tasks without disrupting workflow.
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I recommend When I Work to those companies that are looking for a way to manage work schedules and want to increase the productivity of all employees. This is an important platform that would bring excellent results to small, medium and large companies. This is a constant monitoring system which allows employees to complete their tasks in the indicated time, When I Work sends automated alerts when an employee is not complying with their tasks and this allows us to know exactly the productivity we are having in each one of the sectors. It is an excellent platform for planning and administration of working hours, it has a very easy-to-use UI that allows schedules to be easily managed. Without a doubt, When I Work would be a perfect implementation for any sector or company, since it has a lot of potential to collect exact data on compliance with working hours.
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Pros
  • Toggl integrates smoothly across multiple devices. I can seamlessly move from the field on my phone to the office on my computer and utilize Toggl the entire time.
  • It has great customization. Setting up multiple customers in a variety of ways is easy and quick to do. We haven't found something we needed that we couldn't set up.
  • The reporting is clean and informative. Reports can be generated for multiple criteria.
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  • When I Work allowed me to color-code each employee's schedule.
  • When I Work allowed me to show who was "off" during what time of day. This was essential for morale, as our event included 16-18 hour days, and I wanted to show that everyone had down time each day.
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Cons
  • The Mac App is great, but sometimes I miss the notification when the Pomodoro timer goes off... I wish it were more intrusive, so to speak, so that it would be impossible to miss the end of the pomodoro session.
  • I wish there was a way to automatically send reports via slack at the end of the week.
  • I would love to have some different visual themes. I don't particularly like the color choices they've made after the rebrand.
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  • Customer service only available by chat or email. No phone- which is crazy, in my opinion. Slows down, getting things done.
  • Understanding their charges is a pain. I still don't know what I am paying for.
  • If you are being overcharged, they don't care; they keep you on billing for something in a group.
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Likelihood to Renew
No answers on this topic
It's a powerful tool for employee management and intuitive to use.
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Usability
Very easy to use, can enter projects and tasks on the fly, can use either a timer or enter hours later manually, the interface is simple and intuitive. Has a mobile app that is also easy to use.
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While it's one of the better apps, my only complaint is the icon layout of the dash; mouseover sometimes doesn't work for my system.
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Support Rating
I haven't needed much support from Toggl, as it's mostly come from a small team trying out the tool. I'm not entirely sure what the best way to reach them would be if I did need them. I'm also not sure how responsive they would be to support requests. But I think it's positive that I have not needed them
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Every time I contact When I Work staff with an issue, someone is there with a quick solution to my problem. I love the chat feature. I can continue to work on other things while the When I Work representative assists me.
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Implementation Rating
No answers on this topic
Make certain your team knows how to turn off alerts and utilise the system.
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Alternatives Considered
I have used TickSpot before, but it was implemented by my workplace and not my choice. I thought it was fine, nothing superlative I would tell my friends about like Toggl, but I did like time tracking as a concept. I remember recording my time retroactively versus in real time. But my needs were also different at that time, because I was a full-time employee trying to give management an idea of how long tasks took me versus generating the information for myself. When I started freelancing three years ago, I looked up free time tracking apps because I did miss time tracking. I may have tried a few briefly, but I found Toggl fairly quickly and realized how well it suited my needs. Been together ever since! I'm sure there are other tools out there but I don't care to look because I'm happy with Toggl and get free use.
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When I Work seemed a bit easier to implement for our team and employees. When I Work had all the things we needed without a lot of the bells and whistles that we wouldn't really utilize. When I Work was also a bit more affordable for our budget. Overall, it was the better choice.
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Return on Investment
  • My timetracking needs are simple, so this is a great tool for me. Start the timer, stop the timer as client work is performed, whether that is uninterrupted time or not.
  • It is very easy to review work time invested for each of my clients, making it easy for me to track my daily time and review monthly hours for preparing invoices.
  • Daily time is automatically aggregated.
  • Each time entry can be tagged with work activity, or projects can be segmented and time assigned to the segments with start and stop times.
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  • Compared to what I've used before, When I Work allows you to interact with your staff more than other scheduling apps.
  • Though I don't know the cost, I was told it was cheaper than it's counterparts.
  • The app doesn't have all of the features as the full website, but it's pretty close.
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ScreenShots