Ticker vs. Webex Connect

Ticker is an ideal omnichannel platform for customer service, marketing, and sales. In addition, it allows my business to always be connected thanks to its chatbots. But, it would lack the voice channel to have better contact with customers who are waiting for an order or who had a problem during their purchase.

Incentivized

Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term. For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.

Incentivized

• WhatsApp Multi Agent
• Chatbot integration
• Conversation routing
• Chat data analysis

Incentivized

• Bot to execute aswers with functions to address diferent scenarios
• Ability to integrate with Apis to bring information to the users
• Connectivity With variety of Channels (Whatsapp, Facebook, E-mail, etc).

Incentivized

• Sending images with chatbots
• App for IOS
• Phone calls

Incentivized

• A high end application UI suffocates on low end hardware, so a "lite" version should be there
• SDK integration is messy for starters

Incentivized

I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.

Incentivized

Webex Connect has a great user interface and multiple client handling capacity, which makes it stand out from the competition. They also have support from Cisco teams, which is a game changer in this field. They have way more advanced systems than other companies.

Incentivized

• Savings in workers hiring
• Avoid customer abandonment
• Boost my loyalty strategy

Incentivized

• Customers are more satisfied
• Agility to Post Sales requests
• Cost Reduction because we answer less voice calls
• Reports can be improved

Incentivized