ThoughtSpot is an Agentic Analytics Platform for enterprises where users ask data questions using natural language and get answers with AI. Code-first for data teams and code-free for business users, ThoughtSpot can handle large, complex cloud data at scale.
$50
per month (billed annually) per user (25-1000 users)
Zendesk Explore
Score 8.7 out of 10
N/A
Zendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.
N/A
Pricing
ThoughtSpot
Zendesk Explore
Editions & Modules
Thoughtspot Analytics - Pro
$50
per month (billed annually) per user (25-1000 users)
Thoughtspot Analytics - Enterprise
Custom
No answers on this topic
Offerings
Pricing Offerings
ThoughtSpot
Zendesk Explore
Free Trial
Yes
No
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
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More Pricing Information
Community Pulse
ThoughtSpot
Zendesk Explore
Features
ThoughtSpot
Zendesk Explore
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
ThoughtSpot
7.6
Ratings
7% below category average
Zendesk Explore
9.0
Ratings
10% above category average
Pixel Perfect reports
6.00 Ratings
7.10 Ratings
Customizable dashboards
9.00 Ratings
10.00 Ratings
Report Formatting Templates
7.70 Ratings
9.90 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
ThoughtSpot
7.7
Ratings
5% below category average
Zendesk Explore
8.3
Ratings
3% above category average
Drill-down analysis
9.00 Ratings
9.50 Ratings
Formatting capabilities
7.60 Ratings
9.00 Ratings
Integration with R or other statistical packages
5.40 Ratings
4.80 Ratings
Report sharing and collaboration
8.90 Ratings
10.00 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
ThoughtSpot
8.8
Ratings
6% above category average
Zendesk Explore
8.4
Ratings
1% above category average
Publish to Web
8.50 Ratings
6.90 Ratings
Publish to PDF
9.40 Ratings
9.00 Ratings
Report Versioning
7.90 Ratings
9.00 Ratings
Report Delivery Scheduling
9.20 Ratings
8.90 Ratings
Delivery to Remote Servers
9.10 Ratings
8.00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
By using the power of cloud platforms like bigquery or snowflake, ThoughtSpot can deliver performance at scale ensuring that even the largest organization can quickly analyze and visualize data. The ability to seamlessly share live dashboards fosters collaborations, ensuring everyone in the organization is working from the same data source and aligned in decision making.
Compared to other analytics functions of other Ticket Management System, Zendesk Explore is the easiest to learn. Moreover, the learning curve is high. Once you pick up the fundamentals, you will be able to create all types of analytic reports. In addition, if you know basic coding or SQL, you can create your own metrics and attributes to capture extremely specific elements such as the tickets that contain a certain word or etc.
Beautiful visualizations. The visuals are distinct, clean, and easy to discern from one another.
Intelligent querying functionality. When looking to manipulate the data, the search function makes it easy to manipulate the features in the data, along with aggregating them in the way you'd like.
Embedding! It has been a smooth process thus far for our product & technical teams to work with ThoughtSpot and bring it into our product.
As with most "suite" products, if you already use other Zendesk features (Chat, Talk, etc), then Zendesk Explore adds an extra facet to the customer experience. The more we know about our clientele, the better we can understand/anticipate their needs.
I like that we can get as in-depth as we feel is necessary. For example, is just one customer having an issue? Or are many experiencing a similar problem? We can better rack this type of trend using Explore.
Our team can dive deep into the data based on exactly what we're looking for. If the marketing team wants a certain kind of segment, we can give them that info. If we want to sort by date or another set of parameters, we can do that as well.
It would be great if ThoughtSpot can add the feature to filter by clicking on visualizations. i.e if I click on a particular data point in the chart if the full dashboard can filter just for that particular data point.
Color coding the heatmap with different colors like green to orange to red.
We have had success with the initial use cases and there are more use cases that can receive return on investment. I don't give it a 10 because other products like Tableau are building functionality that may start to compete in the coming years.
The tool is easy to use if you know what you are doing and looking for. I know as they work towards improvements and simple language it will become even easier, but as of now they are doing a great job but there is room for improvement.
I rate Zendesk Explore 8 out of 10 for it's overall usability because it offers powerful reporting and analytics with an easy to navigate interface and intuitive dashboards. It helps improve customer satisfaction by providing valuable insights into ticket handling, agent performance and customer satisfaction. Though the complex query builder can be challenging for non technical users.
I give it this meeting because the team is not only help able to help us in the current solutions but also amazing and taking feedback and feeding it back to their development team which includes more products and features into ThoughtSpot
Zendesk Community is extremely useful for Zendesk Explore beginners. The live support provided by Zendesk will also help a lot. If you don't know anything you can ask live support right away. However, one drawback of Zendesk Community and Support is the creation of complex reports on Zendesk Explore. Zendesk Community and Support cannot really help you much if you are trying to build a complex report as they are not a complete expert on it as well.
It is more flexible and PowerBI, easier work online, and share information with many users. Also the dashboards and beautiful, and the user experience is better. Performance used to be faster. We use Looker for different use cases but, when it comes to reporting and sharing information, ThoughSpot is much better.
Zendesk Explore stands out against Freshchat and Freshdesk for it's deeper analytics capabilities and seamless integration with Zendesk ecosystem. While Freshdesk offers reporting, it lacks on the same level of granular insights and customization that Zendesk Explore provides. Compared to Freshchat which focuses more on live chat and conversational analytics Zendesk Explore excels in historical trend analysis and comprehensive dashboarding. We choose Zendesk Explore for it's robust reporting and drill down capabilities.
Because it is very reliable, inside the situation, we need strong internet connection to access a lot of data but easily never had any downtime except during the upgrades
Time to market ROI is massive vs hiring the full-time dedicated team to build and maintain a frontend multi-tenant SaaS data viz product.
It will be interesting to see over time how the advanced features play out in terms of usability and end value, such as Natural Search, which we are very excited about, and the machine learning tools.
