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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Skilljar by Gainsight

    Score8.5 out of 10
    N/ASkilljar’s Customer Education LMS Platform is a solution to educate, engage, and retain everyone a business interacts with. An external LMS for customer and partner education, it is a Gainsight solution since the 2025 acquisition.N/A

    Thought Industries

    Score8.8 out of 10
    N/AThe Thought Industries platform enables enterprise organizations to create, manage, distribute, monetize, and analyze their end-to-end customer education and external training initiatives. The solution addresses the unique needs of customer education, and aims to make it easy to handle complex learning operations at scale to empower growth. Its administrative capabilities include native tools and thirdparty integrations, businesses boost learner engagement, operationalize processes, and…N/A
    Pricing
    Skilljar by GainsightThought Industries
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Skilljar by GainsightThought Industries
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details
    More Pricing Information
    Community Pulse
    Skilljar by GainsightThought Industries
    Considered Both Products
    Gainsight
    Chose Skilljar by Gainsight
    Ease of use for an administrator and small team, ability to customize without having to pay for professional services, level of service from the vendor.
    Incentivized
    Chose Skilljar by Gainsight
    Compared to other LMS it has great features, plus a faster learning curve and is very easy to manage. Other platforms could be cheaper but are pretty limited, and others have way to much features that we were not going to use and with a very high cost, so complex that the …
    Incentivized
    Chose Skilljar by Gainsight
    Skilljar excels by being solid in all aspects. Competitors may excel in a certain area or other, for example, Thinkific has a better marketing ecosystem, but Skilljar is built to exist within your current structure.
    Incentivized
    Chose Skilljar by Gainsight
    Skilljar is absolutely the best product on the market. But they are beyond just a software vendor. They are truly partners and care about our success as much as we do. They are the best in breed, actively listen to their customers, and I am truly grateful to be a partner of …
    Incentivized
    Thought Industries
    Chose Thought Industries
    We selected Thought Industries over these three competitors, even though Thought Industries was more expensive. Their partnership in scaling was better and their integrations were stronger.
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    72 Answers
    No answers on this topic
    Delivers good value for the price
    98%
    Delivers good value for the price
    62 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    72 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    56 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    59 Answers
    No answers on this topic
    Features
    Skilljar by GainsightThought Industries
    Learning Management
    Comparison of Learning Management features of Skilljar by Gainsight and Thought Industries
    Feature
    Skilljar by Gainsight
    7.5
    22 Ratings
    0% above category average
    Thought Industries
    7.4
    4 Ratings
    1% below category average
    Course authoring7.318 Ratings8.54 Ratings
    Course catalog or library8.421 Ratings8.54 Ratings
    Player/Portal8.617 Ratings8.44 Ratings
    Mobile friendly8.917 Ratings00 Ratings
    Progress tracking & certifications8.422 Ratings7.54 Ratings
    Assignments7.415 Ratings2.33 Ratings
    Compliance management4.913 Ratings00 Ratings
    Learning administration9.320 Ratings9.04 Ratings
    Learning reporting & analytics7.322 Ratings8.44 Ratings
    Social learning4.311 Ratings6.93 Ratings
    Gamification7.31 Ratings00 Ratings
    Single Sign On (SSO) Enabled Learning7.31 Ratings00 Ratings
    Customer Training Tools
    Comparison of Customer Training Tools features of Skilljar by Gainsight and Thought Industries
    Feature
    Skilljar by Gainsight
    7.0
    1 Ratings
    0% above category average
    Thought Industries
    -
    Ratings
    Customer Feedback Collection7.31 Ratings00 Ratings
    Customer Training Library Curation7.31 Ratings00 Ratings
    User Permissioning6.41 Ratings00 Ratings
    User Ratings
    Skilljar by GainsightThought Industries
    Likelihood to Recommend
    8.7
    (75 ratings)
    8.5
    (4 ratings)
    Likelihood to Renew
    8.2
    (2 ratings)
    -
    (0 ratings)
    Usability
    8.5
    (52 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (53 ratings)
    9.0
    (2 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Skilljar by GainsightThought Industries
    Likelihood to Recommend
    Gainsight
    No answers on this topic
    Thought Industries
    Thought Industries is perfect if you are trying to scale your customer education business for a growing customer base. It is more expensive than their competitors, but the price is worth it based on the product and experience. Thought Industries is likely great for smaller customers, although we are an enterprise-level customer. If you are not offering multiple modalities for your training program, Thought Industries (or any LMS for that matter) might not be the best investment.
    Incentivized
    Read full review
    Pros
    Gainsight
    • Unlimited courses, learning paths, quizzes, pages, plans, and certifications
    • Ease of use for students, administrators, and content creators
    • Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals
    • Asking for and listening to customer feedback for enhancements
    • Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site
    Incentivized
    Read full review
    Thought Industries
    No answers on this topic
    Cons
    Gainsight
    No answers on this topic
    Thought Industries
    No answers on this topic
    Likelihood to Renew
    Gainsight
    No answers on this topic
    Thought Industries
    No answers on this topic
    Usability
    Gainsight
    No answers on this topic
    Thought Industries
    No answers on this topic
    Support Rating
    Gainsight
    No answers on this topic
    Thought Industries
    The customer support and customer success teams are really great. BUT, it is their product team that sends them into a super high rating. The product team has worked with me on several occasions to try to solve the business challenges that I have.
    Incentivized
    Read full review
    Implementation Rating
    Gainsight
    No answers on this topic
    Thought Industries
    No answers on this topic
    Alternatives Considered
    Gainsight
    No answers on this topic
    Thought Industries
    Thought Industries is better on the financial side and as far as ease of use. It is more affordable than Docebo and is more aligned to an external customer use case. Docebo and Tovuti seemed to be more for internal training. Tovuti was less expensive, but it was a little harder to use although it had more quiz features.
    Incentivized
    Read full review
    Return on Investment
    Gainsight
    • Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer.
    • So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure.
    Incentivized
    Read full review
    Thought Industries
    No answers on this topic
    ScreenShots

    Skilljar by Gainsight Screenshots

    Screenshot of the Skilljar Dashboard, where all needed tools are accessed through a single interface.Screenshot of The training portal, which is the URL where published courses will be located, and where trainees can register for, access and complete training.

This URL can be set up as a custom domain using a website, like training.yoursite.com. Or a Skilljar domain can be used, like yoursite.skilljar.com. The look of the training portal can be customized to match a company's brand and colors.Screenshot of some of the analytics to measure  and track learner progress, in the analytics suite where content success is analyzedScreenshot of content that can be offered with Skilljar’s authoring tools. Multiple learning pathways based on user role, skillset, or use case can be created, as well as native video and audio with embedding from external hostsScreenshot of the built-in assessment & certifications engine that enables users to showcase their expertise, along with built-in assessment tools and verifiable badges and certificates.

    Thought Industries Screenshots

    Screenshot of Modern-looking learning sitesScreenshot of MonetizationScreenshot of Reporting Hub