Thomson Reuters HighQ vs. Troop Messenger

Well suited for Extranets where: Sites where lots of documents will be shared Where workflows need to be defined and tracked Sites where complex permissions are required Sites that need to be accessible by anyone with Internet access Sites that require several different functionalities, such as wikis, calendars, task assignment, etc. Not well suited: Where integration with existing on-prem databases is required. Sites with complex or extensive workflows.

Incentivized

[Troop Messenger is the] best internal messaging application for businesses of all kinds. Collaboration goes super fast and quick with Troop Messenger. Be it instant messaging, audio-video calling, sharing screen contents, or video conferencing. Team members can seamlessly get along with each other for exchanging productive work conversations.

Incentivized

• Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
• Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
• Reliability. The product is cloud-based and rarely, if ever, unavailable.

Incentivized

• Jointly code helps two or more developers work on the same code. They can share the same code editor for writing and editing.
• Any participant of the group call can add more participants to the ongoing group call.
• Integrations that enable users to work on the apps within Troop Messenger.
• Search filters help you find groups, text files, images, videos, and more in just one go.

• It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.

Incentivized

• To my knowledge, Troop Messenger is already a complete tool, so there is no feature that is required to be improved.

The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.

Incentivized

There are a large number of file sharing solutions out there. We do not use services like Dropbox and Box because they do not meet our document security requirements. Some clients use Sharepoint to host documents and share them with external organizations. I find the interface clunky and overall harder to use. For one-off requests, we use have a "Secure File Transfer" service (it seems to be a whitebox solution that we slap our logo on, so I'm not sure which software it actually is). That works well for one-off requests but does not have many of the key features that HighQ Collaborate does for long term document sharing.

Incentivized

We are happy using the application and have no complaints about it. It made our daily team communication and collaboration simple and seamless. The best part is its file deck module, where it lets us view all the files that were shared across Troop Messenger in one place, also waiting for Troop Messenger's new features.

• Positive ROI for both us and the clients from reducing the number of one-off requests for access to documents.
• Negative ROI because it is not software that has taken off in our organization.

Incentivized

• Our team communication and collaboration is simplified with Troop Messenger. Now that we don’t feel the need to use e-mail for checking our work requirements and updates, we check all of them in Troop Messenger and get on to work. We are able to bring non-employees, such as our customers and clients, into it to exchange business conversations. We don’t feel any negative impacts with it.