Thomson Reuters Firm Central vs. Time Matters

Firm Central works well for billing and tracking time, plus it's a nice place to have all of your cases organized but it is not good for case management. However, the limitations on document management make it impossible to rely on and to use well

Incentivized

When we first started with Time Matters, there were very few other options and it fit the bill. But it didn't really progress with the times and there is now a need for synching with IPhones that was not envisioned back then. Additionally, the number of users is limited to what you purchased and it is not simple to just pay to add a user if a company grows. They MANDATE that you have a service contract which is costly and may not be necessary, and if you want to upgrade to a newer version, they insist that you pay for the contract RETROACTIVELY (!!!) without having use of it.

Incentivized

• Time tracking.
• Billing.
• Easy access to Westlaw.

Incentivized

• It stores data that the law firm uses.
• It really doesn't do anything really well, so it is hard to answer this question.

Incentivized

• ease of portal access
• form bank being easier to modify
• integrations with other programs

Incentivized

• The program would benefit from better customer support.
• The program would be stronger by providing for more detailed roles, which you could assign to different users.
• The program would benefit by being easier to integrate with non-Lexis products. Sometimes this crosstalk causes issues.

Incentivized

I have not had to use support

Incentivized

There is no unpaid support. They insist on a service contract for support, either with the manufacturer, or with a re-seller.

Incentivized

we actually switched to Clio for better document management and overall billing and accounting features which have worked out very well

Incentivized

So Juris and TM are both LexisNexis products. I dislike Juris greatly and the only thing we use it for is billing because we already had it and it was compatible with TM for billing purposes. Juris doesn't allow you any kind of document storage or management. You can make a "note" but what good does that really do me? In my opinion, Juris is good for billing only (not client management) and there are other options like QuickBooks that really outshine it.

Incentivized

• average cost compared to other programs
• some other programs offer more features for same cost
• other programs integrate with outside platforms better

Incentivized

• We had to spend over $100,000 to customize Time Matters to work correctly with our medical malpractice and mass tort teams because the out of the box solution didn't work for both teams. Consultant costs are then required to maintain the customizations with each version upgrade.
• I feel that we did not get any ROI on the licensing renewal costs because support is bundled with it and the Lexis Nexus support team wouldn't support of system because we used SQL replication.
• Migration Costs to leave Time Matters for a cloud solution were high because of the complexities of the Time Matters software.

Incentivized