TherapyNotes vs. Therabill by WebPT

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TherapyNotes
Score 6.8 out of 10
N/A
TherapyNotes, headquartered in Horsham, PA, offers a practice management platform specifically for behavioral health and therapy providers.
$49
per month
Therabill by WebPT
Score 6.6 out of 10
N/A
Therabill, by WebPT is a web based electronic billing and practice management system designed for independent healthcare providers, billing services, or healthcare facilities. Therabill is specifically designed for behavioral, developmental, occupational, physical, speech and other healthcare therapists.N/A
Pricing
TherapyNotesTherabill by WebPT
Editions & Modules
Solo
$49.00
per month
Group
$59.00
per month
Enterprise
$59.00
per month
No answers on this topic
Offerings
Pricing Offerings
TherapyNotesTherabill by WebPT
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$199 one-time fee
Additional Details
More Pricing Information
Community Pulse
TherapyNotesTherabill by WebPT
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TherapyNotesTherabill by WebPT
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Score 7.0 out of 10
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Score 10.0 out of 10
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User Ratings
TherapyNotesTherabill by WebPT
Likelihood to Recommend
9.1
(0 ratings)
6.0
(0 ratings)
Likelihood to Renew
10.0
(0 ratings)
7.0
(0 ratings)
Usability
-
(0 ratings)
7.0
(0 ratings)
Support Rating
-
(0 ratings)
5.0
(0 ratings)
Implementation Rating
10.0
(0 ratings)
-
(0 ratings)
User Testimonials
TherapyNotesTherabill by WebPT
Likelihood to Recommend
Clinical practice. Has a library for creating documents, provides general templates that are customizable to the providers needs/
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Therabill is great for small clinic practices because the functions save time, organize billing, and make tracking financials much easier. Reports are easily accessible and easy to read, saving time with tracking . I think that Therabill is suitable for large and small clinics, time saver! I can't really see a scenario where a clinic would not benefit from Therabill.
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Pros
  • Connect with clients through the client portal and allows you to share documents.
  • Submits claims to the insurance companies and connects with CAQH.
  • Tech support is phenomenal.
  • Free, secure telehealth platform.
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  • Organizes workflow
  • Reports to help analyze financials
  • All in one for billing multiple insurances
  • Customer Service
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Cons
  • Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval.
  • Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note.
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  • While knowledgeable, support agents don't seem to speak English as a primary language, so communication can be difficult at times
  • I feel billing secondary insurance is really tedious, having to submit it patient by patient
  • Handling claim denials, corrected claims, and resubmissions is incredibly tedious and difficult, in my experience, requiring a great deal of time and moving across the site to handle one claim at a time
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Likelihood to Renew
I am a creature of habit and other than some areas (Spanish user-friendliness), TherapyNotes fits the bill for what I'm looking for in an EHR
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We are actually looking at other options - unsure whether we will continue
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Usability
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The UI is fairly user-friendly and finding what you need on the site isn't that difficult. Once set up, EDI and ERA receipt works smoothly and payment posting from ERAs is straightforward and simple for the most part. But handling claim denials, corrections, and resubmissions is incredibly difficult. It is not only difficult to find and sort them, but to send them out for reprocessing as well.
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Support Rating
No answers on this topic
Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered
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Implementation Rating
It is easy to do, can be done overnight, and requires no special skill set or guidance from TherapyNotes
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No answers on this topic
Alternatives Considered
Therapy notes is easier to work with across all domains. Faster and more effective when it comes to writing and entering notes
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Our previous billing software was Tiger Misys and Payerpath by Allscripts. Both were very antiquated means of managing claims and payments. Therabill by WebPT at least is modern and functions far more simply and is more user-friendly. That said, we have since moved to Prompt EMR, which while the user interface is less intuitive, the functionality is far more streamlined and efficient for a clinic of our size.
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Return on Investment
  • Saves time specifically with entering notes which means I can spend more time seeing clients.
  • Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child.
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  • Increased ease with financials year over year
  • easy to track profits
  • easy to track busy seasons
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