TextExpander vs. Zendesk Guide

It's great for adding a commonly used big chunk of text so that it saves you time as you don't need to write it all over and over again, for example an opening sentence or a finishing note. It's not great to use on more custom texts, as you'll need to tweak your text, and it could lead to mistakes

[Zendesk Guide] is well suited for any telecommunications company, especially in a work from home scenario. Zendesk Guide is basically an incentive for employees to not slack off and continue to provide excellent skills and services they were trained to do. The application is not necessarily appropriate for business's that don't utilize over the phone or web chat interactions.

Incentivized

• keeps the integrity of a link I need to use safe
• allows me to use consistent language
• reduces my risk of typos in commonly sent language or links
• saves my meeting links for me all in one place

Incentivized

• Easy to organize articles
• Easy to preview and publish
• Easy to edit
• Ability to add other users at different permission levels

Incentivized

• I'd like for the formatting options to be easier, they're buggy some times
• I'd like to be able to mass format my snippets, like adding a sign as a delimiter for all snippets in a list

• Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article.
• Central KBs need to support version history, which some time lacks to give track of multiple review.

Incentivized

I truly wish the interface was a bit easier to use and understand, but that’s just a small critique. Generally speaking, it is very user friendly and is is very reliable for use. Here and there it won’t work but those are very rare occasions. I wish it integrated more Ai.

Incentivized

The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again

Incentivized

Freshservice also provides similar features to Zendesk Guide, however, I believe that it is not as good as Zendesk Guide. For example, in Freshservice, manageable and visibility permission can only be set at the folder level and not at the article level. Also security permission in Freshservice cannot be created from tags. This mean that without API calls or integration, admin has to assign employees to the specific manageable and visiblity permission group which is inconvenience and extremely manual. In our company, when there are more than 10 movements in a day as well as many employees hired and left in a month, doing this manually is not preferable

Incentivized

• Saves time
• Efficiency
• Effective

Incentivized

• After the community came to us and we redesigned and made it more SEO-friendly and performance-efficient, its engagement increased by 30-40% in 1 Year based on different factors.
• It has returned the Invested money in best way possible and given the product a global name by distributing the queries and solutions to lakhs of community users.
• Increase in Page views by 32% in 1 year
• Increase in Community visits by 29% in 1 year
• Increase in Average Member online time by 54% in 1 year

Incentivized