Crisis24 Mass Notification vs. Text-Em-All

One Call Now is a great program that is easy to use and provides trusted results. It helps small business like ours reduce man power when trying to send out important notifications. Traditionally, before One Call Now, we would need to send out email notifications only, and we did not have the man power to make phone calls, or the technology to send out text notifications. One Call Now allows us to do all of the above in one step.

Incentivized

We have found them to be very good for immediate communication of a brief message to a large number of people at once. Thus, it works perfectly for a neighborhood association. It may not be suitable for longer messages or situations with excessive notifications.

Incentivized

• Easy interface
• Fast results and notifications
• Variety of means to communicate a message
• Excellent reports that detail who was reached and who was not reached

Incentivized

• Scheduled delivery: works as it should every time and is SUPER convenient.
• Mass contact upload: I was able to pull a report to excel and it loaded PERFECTLY to ‘Contacts’
• Feedback: if anyone doesn’t get the message, I will know almost immediately.

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• When typing a voice message, it is not always repeated well. You need to created spaces for pauses in speech, or the reading of initials that are names such as TCDN.
• The different choices for voice could be improved upon, some are too similar.

Incentivized

• My initial concern was regarding the "opt out" feature. I work with the senior population, and many of whom are not that tech-savvy. I have a couple of residents who had unintentionally opted out of messages thinking it was an individual message they were skipping. I would suggest that there be a clarifying question when a user chooses to opt out; it should default to opting out of a single message and survey the user to see if they would like to opt out of receiving additional messages. My residents were wondering why they were missing information and why I hadn't informed them of important dates and events.

Incentivized

Text-Em-All is a great way to get messages to our associates versus posting on a memo board and hoping they see it. Very efficient. I would recommend this great tool to companies big or small as a form of business related communications. The only thing I would change is the ability to use more characters in the messages. And it would be a plus if you can translate to different languages in the app.

Incentivized

It's fantastic. In general, it's a 10. But I give it a 7 because of the way I know it can improve. I save my workers' names in lists...and I have only the first and last name fields to classify them. I grade my workers based on their experiences and based on their jobs; so I use the last name field to group them. This could be easier by you adding another field.

Incentivized

The availability of the text em all is amazing specially when we needed the most to spread out the word on an event that was happening.

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I love the performance it provided us. Also, want to clarify that the time it takes to send out a mass text is amazing

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There have been few times over the last 18 years that I have had to make changes to our billing or deal with particular tech questions and I have never had any issues with their response time or ability to be helpful once the issues were communicated

Incentivized

This was the best way we were able to reach out to everyone we wanted to, being that there were some not tech-sabi elderly people. This was a better way for them to be able to get the information they needed.

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We have not used any other products before One Call Now .

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Our last provider was costly for what we needed. We need the ability to text, and that's it. The sense was challenging to navigate; I had to sign a one-year contract and pay thousands upfront. Text-em-all has been the best thing.

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Seems like a fair price for the product

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We have never had a problem being able to use Text em all when we needed it

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• Families enjoy being able to receive notifications on their phones via text
• Our small company has caught up with the times or modern notifications
• As a non-profit, the pricing has allowed us to continue providing this service to our families.

Incentivized

• We definitely have a higher response rate when we contact applicants via text message; it seems to be the thing people check more often than email now.
• It saves us a lot of time wasted before with "phone tag" when employees are unable to immediately to take a call.

Incentivized