Formerly PatientPop, Tebra Patient Experience provides a means to schedule and engage patients. For small practices, the solution is presented as a simple, user-friendly, cloud-based system that requires no technical skills from users.
$700
per month
Veradigm Practice Management
Score 6.0 out of 10
N/A
Veradigm Practice Management (formerly Allscripts Practice Management) is a comprehensive revenue cycle management solution for physician practices and large hospital organizations. The vendor’s value proposition is that it boosts operational efficiency and productivity by helping users manage scheduling, collections, claims, and denials. The vendor says their solution addresses the following challenges:
Shifting from fee-for-service…
Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.
I have been using Allscripts Practice Management at Concentra for about 2.5 years after they acquired US Healthworks. It has been a revelation so much so that I forget what we used at USHW. I know that the system we had was not comprehensive enough that we had to still use paper files and we could not access any other providers' reports. Allscripts allows a group practice to access every report, imaging, and employer communcations for each patient. It's very powerful for a large multi-center medical practice. It would be too complicated for smaller groups.
The onboarding/implementation managers seem to just be the middleman between customers and the support team which means issues take longer to be solved or sometimes are just "lost in translation" altogether. We have just been contacting the support team directly to get issues solved.
PatientPop should look into becoming legally approved to sync with medical programs (for us it would be ChiroTouch). This would make the online scheduling easier to use and more accurate.
PatientPop should find a way to filter out new patients only looking for someone that takes their insurance.
Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.
The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now
I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.
I haven't used another product like them because I don't think there is another service that is so broad in their expertise. I have built new websites with other companies but no one else has made it so easy, fast and economical. The last website build cost the company I worked for well over $50,000 and took a year. After the build, their services cost by the project and they did not teach us about how to market.
