Tebra Billing & Payments vs. TriZetto Core Administration (Facets, QNXT and QicLink)

In my experience, problems with them adding incorrect fees to pad their bills coupled with their unethical business practices such as locking you out from accessing your EMR at the drop of a hat prevent me from recommending Kareo to any practice. Reliability is paramount. Kareo's use of unethical business practices (locking you out from your EMR or disabling your EMR all together) can result in a physician being sanctioned by the medical board (inappropriate medical record keeping) or financially destroy a small practice leaving them with NO ACCESS to their ERAs/patient billing accounts etc leads me to NOT reccomend their products or doing business with them.

It's all about the knowledge base and talents of the end user. Trizetto performs well with most users, it performs extremely well in the hands of top talent.

Incentivized

• Kareo stays up to date on insurance changes which allow for smooth transitions.
• Kareo asks for feedback and has a place to go and request changes or additions that would make our job easier.
• I love that you can submit a help ticket or call, if you prefer, with any questions or problems that you may have. They are always very prompt with their follow up.

• Reduced claims errors and quick reprocessing
• Easily monitor a 6-7 figure AR
• View productivity across multiple departments

Incentivized

• Kareo support is not the most timely. I have to wait far longer too many days than I should when the occasional problem arises.
• Kareo does not have a connection with one certain clearing house (Jopari )that would make me able to submit some additional claims electronically.
• Kareo used to have the ability to have an expected amount for each insurance in a table that let me know instantly if one particular payment paid less than expected. They took away that tool.

Incentivized

• Customer service is exceptional, no issues here
• Web portal is easy to use, again very satisfied
• I would like to see more opportunites for training videos/ best use training

Incentivized

Kareo Medical Billing is very user friendly and the support they provide allows users to get their questions answered quickly and efficiently. The wait time to receive help is usually pretty good and most of the time we can ger our questions answered. We have found that is the tech help is unable to answer our question, they will attempt to find a colleague who is able to help!

Incentivized

Lackluster...at best? I have no words, honestly other than I was charged 5K up front for a one year subscription and I still can't receive refill requests or send labs directly. It's been a nightmare, from beginning to current. Currently attempting to just get out of my contract altogether-

There are a number of other offers, but you will find the robust nature of facets and ease of use - an easy decision to make.

Incentivized

• Kareo had an overall low return on investment.
• Despite the software being active at our company, we were forced to transition to a different solution within 6-months of implementation.
• The time spent attempting to reconcile the system to itself was rather wasteful.

Incentivized

• Combined with Clear Healthcare Estimates HCT, we have a collections of patient responsibility that exceed 96%. Industry average is less than 55%.
• Our ROI increased modestly with this service, although our team performs quite well with previous product

Incentivized