Pike13 vs. TeamUp by DaySmart

Pike13 would be well suited for an organization whose clients use the platform in person, not for a virtual service. This could be ideal for a client whose website doesn't need to be integrated with Pike13.

Incentivized

It's great for regular, recurring signups, which would be ideal for a gym or similar organization that holds classes that customers need to sign up for. For our weekly Berkeley swims, it's perfect. Customers can pay per class, buy a "10 swim pack," or buy an annual pass. They can set it to automatically register for a certain class that happens every week, or they can just sign up individually. We set the coach for each session, which allows our staff the functionality they need, and allows customers to see who from our staff will be there. We also host large events that often have 100+ participants, including the Alcatraz Swim. If we were just doing these events we would probably be looking for another registration program that people are more familiar with. However, using TeamUp for both has worked fine.

Incentivized

• Scheduling
• Establishing purchasing platform
• Enrolling new clients and staff

Incentivized

• Simplified customer signups.
• Customer service when we have unique problems.
• Makes it easy to accept payments.

Incentivized

• The ability of the reporting function is strong, but the interface is not user friendly.
• The payroll function would be more powerful if it was integrated with main payroll providers.

Incentivized

• More help with the initial setup.

Incentivized

I haven't used the support at Pike13 directly. Our franchisor's IT department serves as an intermediary and seeks support at Pike13 on our behalf when required.

Incentivized

I have not used similar products.

Incentivized

TeamUp is more user-friendly overall than Basecamp and more affordable. It has just the right features to stay organized and on top of things without complicated features that can overwhelm an employee.

Incentivized

• The notification of scheduled events, helps ensure employees know when their schedule has been modified, which cuts down on employees arriving late, etc.
• The notifications to customers of when their payment methods are expiring, etc helps to ensure they can update their information through the customer portal themselves which cuts down on administrative time.

Incentivized

• Saved time which means saved money!
• More time to focus on important projects and less on logistical issues.

Incentivized