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TeamDynamix IT Service Management (ITSM)

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TeamDynamix IT Service Management (ITSM)

10 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamDynamix IT Service Management (ITSM)

    Score8.8 out of 10
    		N/ATeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.…N/A
    Pricing
    TeamDynamix IT Service Management (ITSM)
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    TeamDynamix IT Service Management (ITSM)
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    TeamDynamix IT Service Management (ITSM)
    Considered Both Products
    TeamDynamix
    Verified User
    Chose TeamDynamix IT Service Management (ITSM)
    TeamDynamix offered what we wanted more than anyone else, with a little cost as well.
    Incentivized
    Verified User
    Chose TeamDynamix IT Service Management (ITSM)
    There are plenty of programs and websites out there that do the same things, but when compared to TeamDynamix and their level of support that they provide, I don't feel that it can be matched. The simple UI for our end-users and technicians creates a tremendous amount of value. …
    Incentivized
    Verified User
    Chose TeamDynamix IT Service Management (ITSM)
    TeamDynamix IT Service Management was a much more cost-effective solution. The company provides exceptional service and is very customer-focused.
    Incentivized
    Allen Jack
    Website Manager at Esanda Recruitment (Gambling & Casinos, 11-50 employees)
    Chose TeamDynamix IT Service Management (ITSM)
    Because it gives the total time and fetched taking after for laborers to give the advantageous payrolls and alter the charge sheets with correct information and friendly tool.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    TeamDynamix IT Service Management (ITSM)
    Incident and problem management
    Comparison of Incident and problem management features of TeamDynamix IT Service Management (ITSM)
    Feature
    TeamDynamix IT Service Management (ITSM)
    9.4
    4 Ratings
    15% above category average
    Organize and prioritize service tickets9.54 Ratings
    Expert directory9.54 Ratings
    Service restoration9.54 Ratings
    Self-service tools9.54 Ratings
    Subscription-based notifications8.94 Ratings
    ITSM collaboration and documentation9.54 Ratings
    ITSM reports and dashboards9.54 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of TeamDynamix IT Service Management (ITSM)
    Feature
    TeamDynamix IT Service Management (ITSM)
    8.6
    4 Ratings
    5% above category average
    Configuration mangement8.64 Ratings
    Asset management dashboard8.94 Ratings
    Policy and contract enforcement8.33 Ratings
    Change management
    Comparison of Change management features of TeamDynamix IT Service Management (ITSM)
    Feature
    TeamDynamix IT Service Management (ITSM)
    8.5
    4 Ratings
    1% above category average
    Change requests repository8.54 Ratings
    Change calendar7.44 Ratings
    Service-level management9.54 Ratings
    Best Alternatives
    TeamDynamix IT Service Management (ITSM)
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    Ivanti Neurons for ITSM
    Score4.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    TeamDynamix IT Service Management (ITSM)
    Likelihood to Recommend
    9.5
    (4 ratings)
    User Testimonials
    TeamDynamix IT Service Management (ITSM)
    Likelihood to Recommend
    TeamDynamix
    TeamDynamix is great for any organization that has established any kind of support group, whether it's in IT, project management, facilities, etc. This tool can also aid in tracking decision making with its change management abilities. The added knowledge base system is also a huge improvement to any company, as there is now a searchable database of information that use to only live in other people's minds. If you are willing to put the effort and work into the system, it can prove to be a very valuable addition to your toolbelt.
    Incentivized
    Verified User
    Read full review
    Pros
    TeamDynamix
    • Integrates with external systems
    • Allows for customized reports
    • Provides tools to customize the product to meet your needs
    Verified User
    Read full review
    Cons
    TeamDynamix
    • Needs the ability to show ticket submitters who owns the ticket
    • Needs dark mode
    • Clicking on a ticket to manage opens a new window; can get lost with hundreds of open windows without knowing
    Incentivized
    Verified User
    Read full review
    Alternatives Considered
    TeamDynamix
    Because it gives the total time and fetched taking after for laborers to
    give the advantageous payrolls and alter the charge sheets with correct
    information and friendly tool.
    Allen Jack
    Website Manager
    Read full review
    Return on Investment
    TeamDynamix
    • We have already been able to have insight into how many tickets for service requests we do in any particular time frame. We were surprised to find that we had as many as 300 tickets on our small support team in just a month's time.
    • We can centrally locate all of our how-to documents and other information that usually lives just in the memories of our employees. We have hundreds of documents that will now not be spread over Teams, workstations, and document folders but will be centrally located and searchable for years to come.
    Incentivized
    Verified User
    Read full review
    ScreenShots

    TeamDynamix IT Service Management (ITSM) Screenshots

    Screenshot of Incidents and Problems - When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.Screenshot of Asset Management - Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles, and contract renewals.Screenshot of Change Management - Even the most carefully executed IT deployments can lead to downtime. With TeamDynamix IT Service Management (ITSM), you get control over the entire processScreenshot of Service Portal and Knowledge Base - IT Service Management platform with a self-service catalog and an easily searchable knowledge base drives adoptionScreenshot of Dashboard and Reports - With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like.Screenshot of Release Management - With an IT Service Management solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.