TeamDynamix IT Service Management (ITSM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TeamDynamix IT Service Management (ITSM)
Score 8.8 out of 10
N/A
TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The vendor describes the solution as highly flexible and configurable – configured to the user's level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to the user's company. Project Portfolio Management supports waterfall, agile, card wall or task lists, depending on the project type.…N/A
Pricing
TeamDynamix IT Service Management (ITSM)
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
TeamDynamix IT Service Management (ITSM)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TeamDynamix IT Service Management (ITSM)
Features
TeamDynamix IT Service Management (ITSM)
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
TeamDynamix IT Service Management (ITSM)
9.4
Ratings
15% above category average
Organize and prioritize service tickets9.50 Ratings
Expert directory9.50 Ratings
Service restoration9.50 Ratings
Self-service tools9.50 Ratings
Subscription-based notifications8.90 Ratings
ITSM collaboration and documentation9.50 Ratings
ITSM reports and dashboards9.50 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
TeamDynamix IT Service Management (ITSM)
8.6
Ratings
5% above category average
Configuration mangement8.60 Ratings
Asset management dashboard8.90 Ratings
Policy and contract enforcement8.30 Ratings
Change management
Comparison of Change management features of Product A and Product B
TeamDynamix IT Service Management (ITSM)
8.5
Ratings
1% above category average
Change requests repository8.50 Ratings
Change calendar7.40 Ratings
Service-level management9.50 Ratings
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TeamDynamix IT Service Management (ITSM)
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Score 9.0 out of 10
Enterprises
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All AlternativesView all alternatives
User Ratings
TeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
9.5
(0 ratings)
User Testimonials
TeamDynamix IT Service Management (ITSM)
Likelihood to Recommend
TeamDynamix IT Service Management is highly customizable, so as long as you can develop a business process with specific data fields, it can accommodate it. This tool is leveraged across numerous groups across our university for things as simple as tracking exercise activities to complex integrations where work needs to flow across several teams and requires multiple levels of approvals.
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Pros
  • This application gives the total time and fetched taking after for laborers to give the advantageous payrolls and alter the charge sheets with correct information.
  • All data is secured and guaranteed with exceedingly capable pass codes.
  • . The computer program is incredible in taking after the commerce headway and making a fitting estimation around contemplation and organizing.
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Cons
  • Many decisions must be made to implement the tool, which can be a challenge for companies that don't already have an established ticketing or project management system.
  • The modules you create such as ticketing applications can't be deleted once they are made.
  • You can't copy all your settings from one application module to another.
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Alternatives Considered
There are plenty of programs and websites out there that do the same things, but when compared to TeamDynamix and their level of support that they provide, I don't feel that it can be matched. The simple UI for our end-users and technicians creates a tremendous amount of value. The cost of TeamDynamix is not the cheapest of the bunch, but also not the most expensive. At the same time, I think we get a lot of value for the price we pay for their services.
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Return on Investment
  • Easy integrations with external systems via API keys
  • More automation = less manual work for technicians
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ScreenShots

TeamDynamix IT Service Management (ITSM) Screenshots

Screenshot of Incidents and Problems - When you run a service desk, you need to have fast routing, the ability to group tickets, and a great communication platform.Screenshot of Asset Management - Asset Discovery Services and CMDB help you stay on top of replacement costs, refresh cycles, and contract renewals.Screenshot of Change Management - Even the most carefully executed IT deployments can lead to downtime. With TeamDynamix IT Service Management (ITSM), you get control over the entire processScreenshot of Service Portal and Knowledge Base -  IT Service Management platform with a self-service catalog and an easily searchable knowledge base drives adoptionScreenshot of Dashboard and Reports - With transparency at the core, we have developed a flexible platform that allows you to share as much or as little as you like.Screenshot of Release Management - With an IT Service Management solution that aligns with ITIL, you can follow the release management process and keep your production environment running smoothly.