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SymphonyAI IT Service Management vs. vScope

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SymphonyAI IT Service Management
Score 9.3 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
vScope
Score 0.0 out of 10
Small Businesses (1-50 employees)
The vScope platform gives a complete view of the IT environment, helping to enhance security and supporting more more efficient work. With vScope, users can: Visualize the IT environment in full, including all relationships, history, and context Locate opportunities to save money and optimize resource allocation Enhance security by identifying complex dependencies and analyzing risk Improve teamwork and streamline operations…N/A
Pricing
SymphonyAI IT Service ManagementvScope
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
SymphonyAI IT Service ManagementvScope
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Licensed based on the size of the IT-environment. This offers customers a flexible and scalable pricing experience.
More Pricing Information
Community Pulse
SymphonyAI IT Service ManagementvScope
Features
SymphonyAI IT Service ManagementvScope
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
SymphonyAI IT Service Management
8.8
20 Ratings
8% above category average
vScope
-
Ratings
Organize and prioritize service tickets8.720 Ratings00 Ratings
Expert directory8.815 Ratings00 Ratings
Service restoration8.618 Ratings00 Ratings
Self-service tools8.217 Ratings00 Ratings
Subscription-based notifications7.915 Ratings00 Ratings
ITSM collaboration and documentation9.617 Ratings00 Ratings
ITSM reports and dashboards9.920 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
SymphonyAI IT Service Management
9.0
20 Ratings
9% above category average
vScope
-
Ratings
Configuration mangement8.320 Ratings00 Ratings
Asset management dashboard8.920 Ratings00 Ratings
Policy and contract enforcement9.815 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
SymphonyAI IT Service Management
9.4
20 Ratings
11% above category average
vScope
-
Ratings
Change requests repository8.420 Ratings00 Ratings
Change calendar9.916 Ratings00 Ratings
Service-level management9.918 Ratings00 Ratings
Best Alternatives
SymphonyAI IT Service ManagementvScope
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Atera
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Score 8.7 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Enterprises
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SymphonyAI IT Service ManagementvScope
Likelihood to Recommend
8.9
(20 ratings)
-
(0 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
SymphonyAI IT Service ManagementvScope
Likelihood to Recommend
SymphonyAI IT Service Management
It is best for handling daily incidents and change records in the organization. And also provide features like which incident will have higher priority, and which have less and on the basis of that developer do their daily activities to resolve them. It also helps in managing our compliance change logs, which help the compliance team.
Verified User
Anonymous
Read full review
InfraSight Labs
No answers on this topic
Pros
SymphonyAI IT Service Management
  • The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly.
  • The process and UI are more seamless, robust, and attractive than existing solutions.
  • The copilot AI addition has removed a lot of repetitive tasks and improved UX.
DP
Dushyant Pathak
Software Engineer
Read full review
InfraSight Labs
No answers on this topic
Cons
SymphonyAI IT Service Management
  • Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
  • Creation of sub tenant under tenant
  • 5 why analysis method in the problem management can be designed more efficiently rather than its designed now
Verified User
Anonymous
Read full review
InfraSight Labs
No answers on this topic
Likelihood to Renew
SymphonyAI IT Service Management
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
Verified User
Anonymous
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InfraSight Labs
No answers on this topic
Alternatives Considered
SymphonyAI IT Service Management
The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize and scale.
Verified User
Anonymous
Read full review
InfraSight Labs
No answers on this topic
Return on Investment
SymphonyAI IT Service Management
  • When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
  • SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
  • It has been instrumental in deploying workflows to production by more than 50%.
DP
Dushyant Pathak
Software Engineer
Read full review
InfraSight Labs
No answers on this topic
ScreenShots

SymphonyAI IT Service Management Screenshots

Screenshot of an example of the AI-powered IT and enterprise service workflows available on the platform.Screenshot of the service portal, designed to make it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what they need quickly and easily.Screenshot of employee self-service, where employees can get answers and help. This helps to reduce call deflection and improve service experience.Screenshot of digitized work processes.Screenshot of the administration interface to launch new services. These can be rolled out with a few drag and drops using the Design Studio that includes 50 built-in modern controls to build forms, workflows, business rules and SLAs of any complexity.Screenshot of the 24/7 Omnichannel service desk experience. This delivers always on, natural language service experience to users with the AI-powered SymphonyAI Digital Agent. The agent features auto-resolve capabilities, multichannel support, and advanced natural language understanding.

vScope Screenshots

Screenshot of Prebuilt content and insights.Screenshot of Drill-down on details from a Dashboard perspective.Screenshot of Displays how configurations have changed over time.Screenshot of Puts IT assets into context, eg. IT services.Screenshot of Customizable layouts for a more user-friendly user experience.Screenshot of Prices can be added to IT assets, to estimate the total cost of the IT environment.