Survicate vs. TestInvite

Sruveys with more complex flows/logis - especially when you want to link results back to specific users to be able to do more-in-depth analysis of results

Very supportive, evolved quickly, had a markedly more advanced experience with them from the first year we collaborated to the second as they were very open to suggestions and agile in making improvements according to our feedback. Very patient with our constant contacting and extremely congenial when handling challenging situations. As mentioned in the suggested improvements, a more modernized look and feel to the user interface would add much value to the experience.

• IMO, the strengths of feedback lite is what it is called for - 'lite"... it is basic, simple, and easy to set up and use.
• Especially should be mention that it is easy to set up, and you can have it working in less than a few hours.
• Reliable - I don't remember even one "problem" or an issue we experienced with it.

Incentivized

• Very responsive to my questions and wants to make sure customers needs are met
• In my experience, invested in their customer needs and do what they can to meet extraneous demands
• In my opinion, easy to navigate tool and software

Incentivized

• In my opinion, inconsistent and visually unappealing survey visuals (e.g., NPS and cSAT questions look completely different from each other, creating a disjointed visual experience)
• Poor customer service (in my experience, issue resolution can take weeks)
• Lack of clarity around API & other technical capabilities requiring engineering assistance
• Very limited maximum response limit per month

Incentivized

• The platform itself is constantly being updated and streamlined to reduce bugs and increase ease of use for the user. This area constantly needs improvement for any company.
• Compatibility across devices. Users sometimes have difficulties using the service on mobile devices.
• A mobile application could be a way to improve the user interface.

Only if we will really consider other features, we might end up with an alternative tool. if will continue the business process as it is, I don't anticipate migrating to another product

Incentivized

In my experience, implementation was very drawn out and overly complicated (needed lots of engineering help from both sides), visual interface both within the tool and surveys shown in-app is unappealing and sometimes misleading, and making sure the right users are being targeted for any given survey sometimes requires more babysitting than ideal.

Incentivized

It's easy to use.

Survicate offers quick in-product support, via chat ( not a chatbot ) that responds in minutes, not hours. For all customers. This is definitely something I don't see in some of the tools we use. Secondly, as a highest-package customer we're receiving insightful tips, and recommendations from our Customer Success Manager, who knows our use-cases really well and knows how Survicate can best address them. We even have a Slack channel, where we can get help in no-time

This is the most appreciated part of working with Test Invite over the last 2 years. Support was always timely, congenial, effective, and never challenging in terms of response rate or quality of reaction. Our counterpart on the Test Invite side has practically become a member of our team, as they are always extremely involved and ready to provide value while becoming very clear on our needs.

Setup was simple. One-time installation for our website and inside the product. We used Google Tag Manager to implement Survicate. So within 2 hours, we were able to run surveys, and also all attributes and events were passed to Survicate, so that we were able to use them to trigger surveys

Survicate is great at allowing us to poll users in-app and quickly analyzing results for distribution amongst the organization. However, its surveying capabilities are limited, visual interfaces are all over the place, which risks damaging the site's overall visual appeal, and customer service for anything beyond basic questions is very slow.

Incentivized

I selected Test Invite because it was the only provider I found whose question format types and customization options fully allowed us to digitalize our placement tests and conduct them online. The availability of video and audio options in questions is a clear advantage.

• Being able to automatically identify topics from open-text responses significantly reduced amount of manual work on our end. Hours saved on weekly basis.
• One-time quick installation reduced the potential amount of development time required to either build surveys, or update them on our own.
• We find these surveys to be a good alternative to lengthy questionnaires, or deep interviews. They're super quick to launch, and generate insights almost instantly. Money and time may be saved on user interviews, and incentives to take questionnaires.

• Its cheaper than any other software.