TrustRadius

SurgePoint vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurgePoint
Score 0.0 out of 10
Small Businesses (1-50 employees)
SurgePoint is a platform designed to help small and medium-sized businesses manage their online reputation, drive customer referrals, and increase repeat business. By centralizing reviews from platforms like Google, Yelp, and Facebook, SurgePoint simplifies review management and streamlines responses using AI-powered tools. Key Features Centralized Review Management: Aggregate and track reviews across multiple platforms in one dashboard. AI-Powered…
$65
per month
Trustpilot
Score 5.9 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
$259
per month per domain
Pricing
SurgePointTrustpilot
Editions & Modules
No answers on this topic
Plus
$259
per month per domain
Premium
$629
per month per domain
Advanced
$1,059
per month per domain
Enterprise
Contact for pricing
Offerings
Pricing Offerings
SurgePointTrustpilot
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
SurgePointTrustpilot
Best Alternatives
SurgePointTrustpilot
Small Businesses
Growave
Growave
Score 9.7 out of 10
Growave
Growave
Score 9.7 out of 10
Medium-sized Companies
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
Enterprises
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
Bazaarvoice
Bazaarvoice
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SurgePointTrustpilot
Likelihood to Recommend
-
(0 ratings)
2.6
(6 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
8.7
(4 ratings)
User Testimonials
SurgePointTrustpilot
Likelihood to Recommend
SurgePoint
No answers on this topic
Trustpilot
TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped.
Isaiah McPeak | TrustRadius Reviewer
Isaiah McPeak
COO (Chief Operating Officer)
Read full review
Pros
SurgePoint
No answers on this topic
Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
Melissa Best | TrustRadius Reviewer
Melissa Best
Director of Digital Marketing
Read full review
Cons
SurgePoint
No answers on this topic
Trustpilot
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
Verified User
Anonymous
Read full review
Likelihood to Renew
SurgePoint
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
Verified User
Anonymous
Read full review
Support Rating
SurgePoint
No answers on this topic
Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
Melissa Best | TrustRadius Reviewer
Melissa Best
Director of Digital Marketing
Read full review
Alternatives Considered
SurgePoint
No answers on this topic
Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
Thomas Pittman | TrustRadius Reviewer
Thomas Pittman
Director of Marketing
Read full review
Return on Investment
SurgePoint
No answers on this topic
Trustpilot
  • We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads.
  • Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added.
  • We saw an uptick in traffic in from our Trustpilot review page to our website.
Melissa Best | TrustRadius Reviewer
Melissa Best
Director of Digital Marketing
Read full review
ScreenShots

SurgePoint Screenshots

Screenshot of View and manage all your active, scheduled, and completed campaigns in one organized dashboard. Track campaign performance and engagement metrics at a glance.Screenshot of Quickly set up customizable campaigns for reviews, referrals, or repeat business. Choose your message, target audience, and schedule with ease.Screenshot of Access actionable insights and tailored recommendations to improve customer sentiment, drive engagement, and optimize campaign strategies.Screenshot of Centralize reviews from platforms like Google and Yelp into a single dashboard. Sort, filter, and respond to reviews efficiently to manage your online reputation.