Supremo Remote Desktop by Nanosystems S.r.l., is presented as a lightweight, multi-platform remote desktop software for Windows, macOS, and mobile on Android and iOS.
$11
per month (billed quarterly) 1 active connection
Zoho Assist
Score 8.4 out of 10
N/A
Zoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.
$12
per technician/per month
Pricing
SupRemo
Zoho Assist
Editions & Modules
Solo
€ 11.00
per month (billed quarterly) 1 active connection
Business
starting at € 19.67
per month (billed quarterly) starting with 3 active connection
Professional
from € 42.67
per month (billed quarterly) starting with 3 active connection
Remote Support - Standard
$12
per technician/per month
Unattended Access - Standard
$12
25 unattended computers/per month
Remote Support - Professional
$18
per technician/per month
Unattended Access - Professional
$18
25 unattended computers/per month
Remote Support - Enterprise
$28
per technician/per month
Offerings
Pricing Offerings
SupRemo
Zoho Assist
Free Trial
No
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
Prices are provided in Euros. Discounts are offered for annual, biennial and triennial subscription plans. Extra connections can be bought for 39 euros per year.
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More Pricing Information
Community Pulse
SupRemo
Zoho Assist
Features
SupRemo
Zoho Assist
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SupRemo
7.1
Ratings
13% below category average
Zoho Assist
7.1
Ratings
13% below category average
Screen sharing
9.00 Ratings
6.60 Ratings
File transfer
7.00 Ratings
6.80 Ratings
Instant message
8.00 Ratings
3.70 Ratings
Over-the-Internet remote session
7.00 Ratings
6.80 Ratings
Initiate remote control from mobile
6.00 Ratings
6.80 Ratings
Remote management of servers & workstations
7.00 Ratings
6.80 Ratings
Multi-platform remote control
6.00 Ratings
9.00 Ratings
Secure remote access with Smart Card authentication
SupRemo is well-suited for scenarios such as remote IT support, collaborative work, and training. It excels when IT teams need to troubleshoot and resolve technical issues on remote computers, as it allows for efficient, real-time control and support. In collaborative work, SupRemo enables multiple users to work on a shared computer simultaneously, making it valuable for project collaborations. Remote training sessions also benefit from SupRemo's capabilities, ensuring effective onboarding and skill development for remote or geographically dispersed teams.However, SupRemo may be less appropriate for extremely sensitive or highly regulated environments, as it requires careful configuration to maintain strict security standards. Additionally, it might not be the best choice for organizations with limited bandwidth or unreliable internet connections, which could hinder the performance of remote sessions.
We were previously using another remote support solution, but when their pricing increased significantly, we began looking for alternatives. That’s when we discovered Zoho Assist. It offers the same level of functionality and reliability as our previous provider—at a much more reasonable cost. I have already recommended Zoho Assist to multiple other IT professionals.
One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
sometimes I use video chat as a meeting tool with users
The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
Improve connection times, especially when I'm on the move and the areas that I go to have low bandwidth, which affect the performance of Zoho Assist in my device.
Allow Zoho Assist to be integrated to other applications
The system works. It is well designed and implemented. If the product didn't work, I wouldn't waste my time or my resources on it, but it does. When I connect to a system, it is as if I am at my clients location, sitting at their keyboard. It just works.
Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
SupRemo and AnyDesk are both remote desktop software solutions, and they share many common features and capabilities. The choice between SupRemo and AnyDesk depends on your organization's specific needs and priorities. If you prioritize a user-friendly interface and robust security features, SupRemo might be the better option.
We also evaluated Intune remote support offering and TeamViewer. Those two performed worse than Zoho Assist, despite being more expensive, and their multi-platform support didn't match Zoho Assist either. So choosing the latter was a no-brainer for us.
Using Zoho Assist has saved us hundreds of dollars in remote support fees.
The ability to give remote support has not only saved our IT department time and money, but has impacted every department in our organization.
Remote support has allowed us to keep our IT staffing costs low. Instead of hiring more people to move around and manage the flow across the organization, less people can manage more and "be in more than one place at a time".
