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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sugar Market

    Score2.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Sugar Market (formerly Salesfusion) is a marketing automation solution built to work for the user. With a curated toolset that includes intuitive campaign builders, automations and reporting, the vendor says they focus on what matters most to marketers -- streamlining campaign creation, understanding engagement, improving conversion, and driving more revenue. Salesfusion was acquired by SugarCRM May 2019.

    $750

    per month

    Pricing
    Sugar Market
    Editions & Modules
    Core
    $1,000
    Database size
    Offerings
    Pricing Offerings
    Sugar Market
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeRequired
    Additional DetailsPrices listed are monthly subscription rates. Our packages include live support and training. Additional charges apply for contact databases above 10k, dedicated IPs, CRM integration and sandboxes. Please complete the form on our site to request a quote based on your specific needs.
    More Pricing Information
    Community Pulse
    Sugar Market
    Considered Both Products
    SugarCRM
    Chose Sugar Market
    Pretty poorly. Report generation and exporting data is quite a nightmare.
    Incentivized
    Chose Sugar Market
    We selected Salesfusion at first mainly because of its low cost. When we realized the lack of functionalities, we decided to go for a more powerful marketing automation platform.
    Incentivized
    Chose Sugar Market
    I hadn't extensively used another CRM prior to using Salesfusion - that was my first real software program that tracked all of the efforts I was making regarding lead generation. The system that my current organization uses is Synapsys, which tracks a variety of information, …
    Incentivized
    Chose Sugar Market
    Salesfusion is a much more robust system with options for advanced marketers. The data you'll accumulate by Salesfusion is beyond compare with the basic entry-level email systems on the market.
    Incentivized
    Chose Sugar Market
    They are a great team to work with! We've had a lot of private training with the VP of Sales, she's really helped us get to where we needed to be. Also SalesFusion has been really easy to learn and has provided us with great information that we didn't have before.
    Chose Sugar Market
    I was using Net-Results and it seemed more geared for an experienced marketer who was familiar with HTML and didn't need as much training. I found the system frustrating and didn't have much success when I called in for training. I was brand new to automation marketing and …
    Chose Sugar Market
    SalesFUSION is a superior product and has made out processes here at work way more efficient. I would never go back and would hands down recommend it to anyone in the same predicament of choosing a program to use day to day for email marketing, surveys and data collection. It …
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    Sugar Market
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Sugar Market
    Feature
    Sugar Market
    4.4
    4 Ratings
    53% below category average
    WYSIWYG email editor3.03 Ratings
    Dynamic content5.03 Ratings
    Ability to test dynamic content4.02 Ratings
    Landing pages6.03 Ratings
    A/B testing4.03 Ratings
    Mobile optimization1.03 Ratings
    Email deliverability reporting7.04 Ratings
    List management4.04 Ratings
    Triggered drip sequences6.03 Ratings
    Lead Management
    Comparison of Lead Management features of Sugar Market
    Feature
    Sugar Market
    5.3
    4 Ratings
    38% below category average
    Lead nurturing automation6.04 Ratings
    Lead scoring and grading4.04 Ratings
    Data quality management5.04 Ratings
    Automated sales alerts and tasks6.03 Ratings
    Campaign Management
    Comparison of Campaign Management features of Sugar Market
    Feature
    Sugar Market
    6.5
    3 Ratings
    13% below category average
    Calendaring6.03 Ratings
    Event/webinar marketing7.02 Ratings
    Social Media Marketing
    Comparison of Social Media Marketing features of Sugar Market
    Feature
    Sugar Market
    8.2
    1 Ratings
    9% above category average
    Social sharing and campaigns8.21 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Sugar Market
    Feature
    Sugar Market
    2.3
    4 Ratings
    104% below category average
    Dashboards5.04 Ratings
    Standard reports1.04 Ratings
    Custom reports1.04 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Sugar Market
    Feature
    Sugar Market
    4.8
    4 Ratings
    43% below category average
    API5.02 Ratings
    Role-based workflow & approvals6.02 Ratings
    Customizability3.02 Ratings
    Integration with Salesforce.com9.22 Ratings
    Integration with Microsoft Dynamics CRM1.01 Ratings
    Best Alternatives
    Sugar Market
    Small Businesses
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Bloomreach - The Agentic Platform for Personalization
    Score8.3 out of 10
    Enterprises
    Iterable
    Score8.7 out of 10
    All AlternativesView all alternatives
    User Ratings
    Sugar Market
    Likelihood to Recommend
    3.0
    (7 ratings)
    Likelihood to Renew
    10.0
    (3 ratings)
    Support Rating
    8.2
    (1 ratings)
    User Testimonials
    Sugar Market
    Likelihood to Recommend
    SugarCRM
    Salesfusion is a marketing automation platform more appropriate for small companies considering the limited functionalities are limited. The email builder tool is easy to use and ideal for someone with no coding knowledge
    Incentivized
    Read full review
    Pros
    SugarCRM
    • It was easy to navigate.
    • I liked that I could click on a link to email a potential client and that it would track/link that email back to the Salesfusion profile.
    • I liked the reporting features so that I could see exactly how many cold calls resulted in appointments, with whom I last left voicemail or need to follow up with.
    Incentivized
    Read full review
    Cons
    SugarCRM
    • The user interface is somewhat cumbersome and not intuitive at times.
    • Additional user education available through downloads for existing customers rather than scheduled webinars would be helpful.
    • Custom reporting is complicated to set up.
    Incentivized
    Read full review
    Likelihood to Renew
    SugarCRM
    We've been very happy with SalesFusion since day 1. We've also created a new website during the time period that we've had SF and everything carried over great to our new website!
    Read full review
    Support Rating
    SugarCRM
    The support team has always been helpful, friendly, prompt and knowledgeable. They follow-up on all my tickets promptly and when needed are available for screen sharing to illustrate solutions for more complex problems. The support department at Salesfusion is one of my favorite things about the platform.
    Incentivized
    Read full review
    Alternatives Considered
    SugarCRM
    I was using Net-Results and it seemed more geared for an experienced marketer who was familiar with HTML and didn't need as much training. I found the system frustrating and didn't have much success when I called in for training. I was brand new to automation marketing and needed more hand-holding than Net-Results was able to provide
    Read full review
    Return on Investment
    SugarCRM
    • Increased employee efficiency
    • Better customer service
    • The ability to send email campaigns from a specific user and not "from" the organization title. We use this funcationality a lot and it was not available with other software so this is huge.
    Read full review
    ScreenShots