Sugar Connect vs. SugarSync

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Sugar Connect
Score 6.0 out of 10
Small Businesses (1-50 employees)
SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data.N/A
SugarSync
Score 5.8 out of 10
N/A
SugarSync is a cloud storage and backup solution designed for small businesses.
$7.49
per month
Pricing
Sugar ConnectSugarSync
Editions & Modules
No answers on this topic
100 GB
$7.49
per month
250 GB
$9.99
per month
500 GB
$18.95
per month
Offerings
Pricing Offerings
Sugar ConnectSugarSync
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Sugar ConnectSugarSync
Features
Sugar ConnectSugarSync
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Sugar Connect
-
Ratings
SugarSync
9.4
Ratings
11% above category average
Versioning00 Ratings8.00 Ratings
Video files00 Ratings9.00 Ratings
Audio files00 Ratings10.00 Ratings
Document collaboration00 Ratings10.00 Ratings
Access control00 Ratings10.00 Ratings
File search00 Ratings9.00 Ratings
Device sync00 Ratings10.00 Ratings
Cloud Storage Security & Administration
Comparison of Cloud Storage Security & Administration features of Product A and Product B
Sugar Connect
-
Ratings
SugarSync
9.7
Ratings
11% above category average
User and role management00 Ratings10.00 Ratings
File organization00 Ratings9.00 Ratings
Device management00 Ratings10.00 Ratings
Cloud Storage Platform
Comparison of Cloud Storage Platform features of Product A and Product B
Sugar Connect
-
Ratings
SugarSync
10.0
Ratings
16% above category average
Performance00 Ratings10.00 Ratings
Reliability00 Ratings10.00 Ratings
Storage Reports00 Ratings10.00 Ratings
Best Alternatives
Sugar ConnectSugarSync
Small Businesses
Salesflare
Salesflare
Score 6.0 out of 10
IDrive Online Backup and Object Storage e2
IDrive Online Backup and Object Storage e2
Score 9.1 out of 10
Medium-sized Companies
Mailtrack
Mailtrack
Score 9.6 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 6.2 out of 10
Druva Security Cloud
Druva Security Cloud
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Sugar ConnectSugarSync
Likelihood to Recommend
7.0
(0 ratings)
10.0
(0 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(0 ratings)
User Testimonials
Sugar ConnectSugarSync
Likelihood to Recommend
Great for tracking communications with anyone in your CRM. Because of Collabspot, we have a culture of documenting emails in Sugar. I suppose Collabspot wouldn't be necessary if your CRM had an extension for your email client.
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As with all file sharing, remote teams - the combination of being able to work alongside colleagues - or remotely (including "on a plane" / without Internet) - but always have your files saved locally makes it very easy to adopt.
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Pros
  • Makes saving emails in SugarCRM really easy
  • Flexible as to which types of records you can save to
  • Accurate reporting on opens and clicks
  • Easily add new records to SugarCRM from Gmail inbox
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  • Excellent transfer speed.
  • Able to synchronize multiple disjoint folders.
  • Excellent retention of deleted files. They can be restored by using their web interface.
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Cons
  • The payment plan that Collabspot provides does not have many advantages over the free plan.
  • The scores do not reflect the true assessment towards clients and candidates.
  • Mail templates have an outdated design.
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  • It’s a subtle but important difference in how it works because we have to manage the process a little bit more but it also means also SugarSync can possibly fit better into
  • your productivity work style, especially if you’ve got a really good system of file
  • management, stuff that you already use whereas in Dropbox, if you have a file system, management system you already use and you want to share those files, you have to move them into Dropbox which might break your system
  • SugarSync requires just a little bit more forethought.
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Likelihood to Renew
No answers on this topic
1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
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Support Rating
No answers on this topic
Customer service is amazing, they are always fast to respond and very helpful.
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Alternatives Considered
Collabspot offers a better price compared to the competition and many customization possibilities. The emails are more direct and cause a great impact; against the competition, Collabspot has an advantage. Finally, Collabspot belongs to the select group of quality applications and with fairly good prices.
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SugarSync has solid security. It uses AES 256-cycle to scramble your records extremely still and the TLS show to get them coming. I can open the actual document and I can work on it, save it, and now it’s the same on my notebook as it is in the sync in the Cloud and here on my desktop. So it works very simply and effectively from that perspective. Before I finish though, I do want to show you mobile access because mobile access is increasingly important for all of these different services that we’re talking about. For SugarSync, having access to our iPhone, iPad, or our Android device is also crucial. So here we see my iPhone is up and I’m going to go into my Productivity tab here
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Return on Investment
  • The staff that enters is of guaranteed quality.
  • Customers can respond to our requests quickly.
  • The staff of the administration is much more committed to their work.
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  • I've used it for 9 years, so the impact is definitely positive. It has enabled me to always feel confident that I won't lose my data.
  • At times when I have accidentally saved-over rather than saved-as, the versioning tool allows me to quickly find the old version and recover it.
  • The mobile application makes my data available to me at all times - increasing my ability to do business from anywhere.
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ScreenShots

Sugar Connect Screenshots

Screenshot of Salesforce in Gmail SidebarScreenshot of Sugar CRM in Gmail SidebarScreenshot of Email TemplatesScreenshot of Sales Reporting and AnalyticsScreenshot of Email Reminders