Stitch Labs (discontinued) vs. ZhenHub

I can't recommend Stitch Labs as it was discontinued as of June 2021 (after being purchased by Square). All existing users have had to move off the platform and it they are not taking new customers. Square has said they are going to relaunch a new version of Stitch Labs possibly sometime in the future, but release date and features have not been announced.

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It is well suited for ecommerce that run a Shopify platform.

• Inventory management.
• Order management.
• Reporting and analytics.

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• Best pricing.
• Best and fastest integration.
• Fast response to problems.
• No implementation fees.

• Reporting does not work for multiple currencies.
• There is often a lag when syncing products.

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• More transparency with which warehouses are they using.

I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

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We originally had phone support but when Stitch Labs updated the pricing they removed phone support from our service tier. It was very frustrating. We used their email contact and the answers were fine but sometimes it takes too long to try to solve something over email when you want to just talk to someone and get a quick answer.

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I have not researched other alternatives as this solved my problems.

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Zhenhub has the best pricing, automated integration and fast-response customer service. They are a technological company in a very old industry.

• We had to migrate off this system which was not ideal after being discontinued
• Was a simple to use medium price range solution to scaling businesses
• UI/UX was intuitive and was easy to train employees

Incentivized

Independently Invited by TrustRadius

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• Not that much as we finally decided to develope the British market in the future (where it was supposed to be used).