Stitch Labs (discontinued) vs. QuickBooks Commerce

SL helped us see where we could improve and where we were badly failing at certain aspects of the business. It helped product and inventory management system that was easy for everyone to follow and comply with. Its order management tool allowed us to more seamlessly deliver products to customers as well as keep track of international orders.

Incentivized

If things I listed in the "issues" section are resolved and addressed - I could recommend it more. Currently, it's still very undeveloped and I have to do a lot of manual work in order to make it work more or less.

Incentivized

• Stitch Labs updates quickly. If we had a run on a product we didn't have to worry about lag time.
• The setup for each product is thorough and includes as much detail as you want to enter.
• We had confidence in the system based on how well it worked. Little to no downtime.

Incentivized

• Interface with WooCommerce.
• Interface with Xero.
• Maintain Perpetual Inventory (less than 0.001% difference in value of inventory in TG and Xero).
• Works with ShipStation extremely well.
• Works with major EDI vendors (with reservations).

Incentivized

• Managing inventory
• Would love if it wasn't extra to send invoices

Incentivized

• Needs email alert on payment for all assigned to QuickBooks Commerce
• Improve auto payments set-up
• Would be really nice to get automated reminders on the system

Incentivized

TG works well for us.

Incentivized

I think the usability of SL is seamless comparable to other systems that we have and still have. I think the user interface could be better in some aspects, but also has improved the way we do business. Once you get around the brief learning curve SL tends to be easy to use and navigate.

Incentivized

TG is good and easy to use, but could be improved

Incentivized

They work west coast hours, and while during those hours, they are readily available via chat. For support in Europe and Asia, this can be an issue as almost the whole shipping period will go through without any response. They are committed to helping, though, and usually on more significant issues have followed through to get it resolved for us.

Incentivized

Support team just sends links to blog posts that are often out of date.

Incentivized

Since this platform is no longer live it can no longer be used. We chose to move to Brightpearl. Brightpearl is a more powerful system and allows for more customized processes, apps, and features to tailor around specific businesses. The downside is Brightpearl is a bit more expensive. Skubana is also a good alternative to Stitch Labs. They were recently purchased by 3PL Central and is a good medium price range alternative.

Incentivized

I looked at several other products and either they were cost prohibitive or just too complex. If I wanted complexity I would go with a full suite approach (Navision, Intacct, Netsuite, Sage, etc.) for a major price point entrance into the accounting system world. While TG has been at times very aggravating overall I'm more that satisfied given the clients operating parameters. No software solution is perfect - no matter what the software publisher says!

Incentivized

• Stitch Labs enabled us to central processing and has just 1 person to handle several countries.
• Stitch Labs helped to automate many processes in our company with order processing and tracking communication.

Incentivized

• No real ROI - we're stilling pulling reports from multiple platforms.
• Positive - segregation of wholesale and DTC orders in Shopify.

Incentivized