Startdeliver vs. UserIQ

with Startdeliver, we could instantly know what are clients are doing in our platform, even our salesteam testing out prospects. this is such an invaluable insight to have. And by also adding an integration to a CRM, this is just a cheat code done so simply, that competitors can only look in awe.

Incentivized

User IQ is appropriate particularly for unlocking insights into information about the customer without any problems, like mentioned previously the health dashboard is particularly liked within the business. On the visual side, It is also strong as it is fairly simple to use. Perhaps one less suitable is to actually present this data informal settings, as the output isn't suited for this.

Incentivized

• Track the features your clients are using
• Churn prevention
• Shared spaces for collaboration
• Integration

Incentivized

• Customer service is excellent.
• Once you get the hang out using the walkthroughs, they are really beneficial.
• Running reports of users on surveys!

Incentivized

• Not necessarily a bad thing, but being so simple, it could contain even more advanced features for "customer success", but however, the reason you really use Startdeliver is for its simplicity
• could be slightly more distinct separation between customers and internal user (you confuse what is what sometimes)
• I don't fully understand the naming and logic about their new packages, but this is subjective opinion

Incentivized

• Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.

Incentivized

from its incredible UI/X, to its easy to use features, to its native integrations, and to its overall approach to easily keep track of your customer success function as such - if you are not using Startdeliver as a CS team - you must be doing something wrong, so don't hesitate.

Incentivized

This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.

Incentivized

Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.

Incentivized

Planhat might be a unicorn headed platform with incredible functions and features as well, but in reality, who will really use all of those features? Most CS teams just wants simplicity, not for things to become rocket science. Stay simple and go for a platform that will keep you grounded to the hardcore basics, and let your CS team do the rest.

Incentivized

When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.

Incentivized

• saves atleast 30% time per customer
• Prevents churn thanks to great healthscoring and customer details function
• becomes an integrated source of truth

Incentivized

• We've been able to identify clients who are missing value in our product based on health scores and usage.
• Expensive product for the value it's delivering to the Product Team but may make it back in ease of use over Google Analytics and other competitors.
• Often have spent resources trying to troubleshoot when something breaks. Would prefer a little more stability although some of that may be user error.

Incentivized