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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    New Relic

    Score7.9 out of 10
    N/ANew Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

    $0

    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

    Retrace

    Score8 out of 10
    N/ARetrace (formerly APM+) is a lightweight Application Performance Management solution. Retrace gives developers continuous, real-time analysis through a combination of code-level visibility with in-line log and error data. Retrace helps identify top performance offenders by analyzing top page requests, top SQL queries, and top external web services.

    $99

    up to 3 servers, 500,000 traces, and 1,000,000 logs

    Pricing
    New RelicRetrace
    Editions & Modules
    Free (Forever)
    $0
    No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
    Telemetry Data Platform
    $0.25
    per month per extra GB data ingest (after first free 100GB per month)
    Incident Intelligence
    $0.50
    per month per event (after first 1000 free events per month)
    Standard
    $99
    per month per full user (after first free full user - unlimited free basic users)
    Pro
    Contact sales team
    Enterprise
    Contact sales team
    Essentials
    $99
    up to 3 servers, 500,000 traces, and 1,000,000 logs
    Standard
    249+
    2,000,000+ traces and 5,000,000+ logs
    Enterprise
    Custom
    Customer number of traces and logs
    Offerings
    Pricing Offerings
    New RelicRetrace
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing is based on trace and log usage.
    More Pricing Information
    Community Pulse
    New RelicRetrace
    Considered Both Products
    New Relic
    Chose New Relic
    Stackify's pricing was quite a bit better than New Relic, however on the whole New Relic had more features overall that benefitted our team. Overall though however, Stackify is worth checking out, they are improving their application over time and adding more features. It's …
    Incentivized
    Chose New Relic
    APM has more features, but they are up and coming, and I can see them offering a comparable product in another year or so.
    Incentivized
    Chose New Relic
    We use other products within the organization but New Relic gives a broader coverage of the full stack. While all have their niche advantages over each other. New Relic has the broadest capability set that is more accessible, not only to engineers but to other non-technical …
    Incentivized
    Stackify
    No answer on this topic
    Key User Insights
    Would buy again
    92%
    Would buy again
    61 Answers
    No answers on this topic
    Delivers good value for the price
    95%
    Delivers good value for the price
    54 Answers
    No answers on this topic
    Happy with the feature set
    97%
    Happy with the feature set
    64 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    96%
    Lived up to sales and marketing promises
    47 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    58 Answers
    No answers on this topic
    Best Alternatives
    New RelicRetrace
    Small Businesses
    Amazon CloudWatch
    Score8.2 out of 10
    Amazon CloudWatch
    Score8.2 out of 10
    Medium-sized Companies
    Datadog
    Score8.4 out of 10
    Datadog
    Score8.4 out of 10
    Enterprises
    NetBrain Technologies
    Score9.2 out of 10
    NetBrain Technologies
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    New RelicRetrace
    Likelihood to Recommend
    6.6
    (128 ratings)
    8.0
    (2 ratings)
    Likelihood to Renew
    9.0
    (17 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (9 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (3 ratings)
    -
    (0 ratings)
    Support Rating
    7.5
    (8 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (10 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    7.3
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    New RelicRetrace
    Likelihood to Recommend
    New Relic
    I have used New Relic in different scenarios like monitoring my production infrastructure and applications which helps us to reduce the downtime of my applications and websites and also I have used the synthetic monitoring feature which helps to proactively monitor our websites availability. Along with this I have also used New Relic for cloud resources cost monitoring which helps to reduce my cloud cost. Also I have used mobile application monitoring which helps me to trace the sessions easily and I can easily reduce my RCA through the help of that.
    Incentivized
    Read full review
    Stackify
    If I need to change a logo design on the invoice, the new logo is slightly larger or smaller so the type below the logo is in a different area than before. In this case, you would need to load the new version of the document into APM Plus and redo the mapping of the field areas to properly grab the information needed to process the document. Without doing this, the document could fail or go to the wrong archive based on the fields.
    Incentivized
    Read full review
    Pros
    New Relic
    • New Relic APM allows us to follow up transactions across services and trace performance bottlenecks in real-time, crucial when monitoring the processing of energy loads or predictive maintenance algorithms.
    • It gives us deep visibility into our cloud servers, containers and IOT gateways, so we can catch CPU spikes or memory leaks which can impact the data we ingest from the field devices.
    • We develop custom dashboards for monitoring trends of power consumption, abnormality in sensors and API health. In conjunction with alerting, it makes sure we are fixing issues before customers even see them.
    Incentivized
    Read full review
    Stackify
    • Integration of performance management with log management so you get the parameters sent
    • In-line log and error data in trace
    • Integration of error and log data, so in one click you can see all the logs recorded when an error was thrown
    • Very reasonably priced
    Read full review
    Cons
    New Relic
    • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
    • support for very low level specific integration from APIs to classes to functions to piece of code
    • More detailed documentation, as we faced issues while integrating for the first time.
    Incentivized
    Read full review
    Stackify
    • To set up the fields that APM Plus monitors, you need to map each field area on each document.
    • APM Plus could use a way to link the documents back into the finance or business software so you can find the document under the PO, Sales Order, Invoice, etc.
    • APM Plus setup is only for the professionals. There are many areas that need tweaking on setup, having a better default setup would lessen the learning curve to set it up for use.
    Incentivized
    Read full review
    Likelihood to Renew
    New Relic
    The only issue that we have had with New Relic is that the price might be a little expensive for smaller companies. The amount of data you store in New Relic impacts the cost, and can get away from you if you don't work closely with the vendor. Overall though the application is top notch.
    Incentivized
    Read full review
    Stackify
    No answers on this topic
    Usability
    New Relic
    New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source.
    Incentivized
    Read full review
    Stackify
    No answers on this topic
    Reliability and Availability
    New Relic
    Never observed an outage
    Incentivized
    Read full review
    Stackify
    No answers on this topic
    Performance
    New Relic
    there are times where browser cache will cause issues that require you to clear your browser before continuing.
    Incentivized
    Read full review
    Stackify
    No answers on this topic
    Support Rating
    New Relic
    The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
    Incentivized
    Read full review
    Stackify
    No answers on this topic
    Implementation Rating
    New Relic
    It's better to start by implementing New Relic in one project and test everything. Try to follow best recommended practices and read all the official documentation. Everything seems well tested. Then, start by installing agents to the rest of your projects and keep a close look to all logs and metrics New Relic gives you.
    Read full review
    Stackify
    No answers on this topic
    Alternatives Considered
    New Relic
    New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities. Every other feature built into one cost model (usually) which ties to data that you send, it helps you leverage all features without having to pay additional charge for feature
    Incentivized
    Read full review
    Stackify
    It is a very impressive tool which doesn't overwhelm you with unnecessary data. They have combination of tools that haven't seen by any other company which makes it a very powerful tool
    Read full review
    Scalability
    New Relic
    Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
    Incentivized
    Read full review
    Stackify
    No answers on this topic
    Return on Investment
    New Relic
    • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
    • We were able to identify our slowest database queries and optimize them for quicker response times.
    Incentivized
    Read full review
    Stackify
    • APM Plus has freed up users from having to manually attach documents to each place they are sending it. APM Plus will do it automatically.
    • APM Plus provides a searchable archive to re-visit sent documents with customers and vendors. Having to reprint a document you risk the potential that something has changed since it was last printed.
    • APM Plus does need IT staff for adjustments and to review sending problems. Not for an average user.
    Incentivized
    Read full review
    ScreenShots

    Retrace Screenshots

    Screenshot of Detailed stack trace with inline error and logsScreenshot of Web Apps Dashboard:
The Apps Page gives you a high-level overview of all applications found and monitored across all servers in each environment. Click on any app to take you to the App Dashboard to view more information for a particular app.Screenshot of Apps Dashboard:
The App Dashboard is a powerful monitoring and troubleshooting perspective that gives you a view of application health across one or more environments.Screenshot of Performance (APM+) Dashboard:
The Performance section will give you a report of how well the application is performing overall, as perceived by your users.  A graph will allow you to view all requests by Satisfaction by viewing "Fast", "Sluggish", "Too Slow", or "Failed" types of requests.  Another report includes graphs of HTTP Error%, Satisfaction Score%, and Page Load Time.  Lastly, you will have the ability to sort each page request of your App by different categories: Satisfaction, Slowest page, Failed pages, pages hit, and total load time.  By clicking on an individual page a Performance Details page with further information about that specific page's health, performance, and errors will be displayed.Screenshot of Performance Traces:
One of the ways we strive to deliver relevant insights is to only collect traces around interesting requests. Some examples of these request types that are interesting would be faster than normal, slower than normal, new web requests, requests introducing new SQL, requests introducing new exceptions, or abnormal satisfaction scores. Under performing requests will be profiled more often than fast requests. As long as the app is getting steady traffic Retrace should be saving a trace every 5 to 15 minutes.Screenshot of Errors Dashboard:
From the Errors Dashboard, you can get an overview of all the exceptions of all your applications across different environments. It gives you a central location to view details about your errors.