TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Sprinklr Insights

    Score9.8 out of 10
    N/ASprinklr Insights enables organizations to make decisions based on proactive, AI-powered research covering Sprinklr's set of customer experience data across 30+ social channels, millions of blogs, forums & media publications on a single Unified-CXM platform purpose-built for the enterprise.N/A

    Twitonomy

    Score8 out of 10
    N/ATwitonomy is a social media analytics tool built specifically for Twitter. It provides users with features such as detailed analytics for any user, search analytics, tweet monitoring, and actionable insights through robust reporting.N/A
    Pricing
    Sprinklr InsightsTwitonomy
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Sprinklr InsightsTwitonomy
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Sprinklr InsightsTwitonomy
    Considered Both Products
    Sprinklr
    No answer on this topic
    Diginomy
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    20 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    23 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    17 Answers
    No answers on this topic
    Best Alternatives
    Sprinklr InsightsTwitonomy
    Small Businesses
    Talkwalker by Hootsuite
    Score9.1 out of 10
    Talkwalker by Hootsuite
    Score9.1 out of 10
    Medium-sized Companies
    Talkwalker by Hootsuite
    Score9.1 out of 10
    Talkwalker by Hootsuite
    Score9.1 out of 10
    Enterprises
    1-Social
    Score8 out of 10
    1-Social
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Sprinklr InsightsTwitonomy
    Likelihood to Recommend
    8.1
    (27 ratings)
    8.0
    (3 ratings)
    Usability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.4
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    4.5
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Sprinklr InsightsTwitonomy
    Likelihood to Recommend
    Sprinklr
    Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.
    Incentivized
    Read full review
    Diginomy
    Checking all its feature which are in abundant , it can help you in th growth of your business. 1. Browse, search, filter and get insights on the people you follow and those who follow you. 2. Which tweets were favorite of most of your followers. 3. Track clicks on the links in your tweets 4. Export data in multiple formats. 5. Reporting formats. 6. Get actionable insights on your followers with Followers Report
    Incentivized
    Read full review
    Pros
    Sprinklr
    • Product Insight — Being able to add in our products so we can have positive and negative insights.
    • Community Insights — We were able to watch out community and see what they were talking about.
    • Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.
    Incentivized
    Read full review
    Diginomy
    • Generates leads, helping brands to grow using its analytical reports.
    • Can record and track your #hastags, mentions, tweets, retweets, comments, likes etc.
    • Lets you optimize your content and engagement strategies on Twitter.
    Incentivized
    Read full review
    Cons
    Sprinklr
    • Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged
    • 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great
    • Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated.
    Incentivized
    Read full review
    Diginomy
    • Sometimes it may give incorrect data as you can get old tweets which you don't want.
    Incentivized
    Read full review
    Usability
    Sprinklr
    Sprinklr offers an extremely intuitive platform, which supports the creation of dashboards with an array of your own chosen widgets. This means you can have an extremely simple or complex dashboard, depending on your audience.
    Incentivized
    Read full review
    Diginomy
    No answers on this topic
    Support Rating
    Sprinklr
    We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.
    Incentivized
    Read full review
    Diginomy
    No answers on this topic
    Alternatives Considered
    Sprinklr
    They are not included in all the things. It is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use—from bullion coding/keyword building to analytics dashboarding
    Incentivized
    Read full review
    Diginomy
    Twitonomy helps you understand your profile's / word's / campaign's deep learning and analyse it with great reporting formats, graphs etc. It will allow you to download all these datas also. It gives real time data, fast tracking of keywords giving you an updated response and result. Checking these data you can continue to work on your campaign or you can discontinue it
    Incentivized
    Read full review
    Return on Investment
    Sprinklr
    • It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
    • Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
    • User friendly UI has made it easy to operate and increase productivity.
    Incentivized
    Read full review
    Diginomy
    • Conversion rates increased after using this tool.
    • Clients are happy with the result.
    Incentivized
    Read full review
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