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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SpiderOak One Backup

    Score8.8 out of 10
    N/ASpiderOak is a file sync and cloud storage / backup solution, emphasizing privacy.

    $6

    per month per user

    SugarSync

    Score5.7 out of 10
    N/ASugarSync is a cloud storage and backup solution designed for small businesses.

    $7.50

    per month

    Pricing
    SpiderOak One BackupSugarSync
    Editions & Modules
    150 GB
    $6
    per month per user
    400 GB
    $11
    per month per user
    2 TB
    $14
    per month per user
    5 TB
    $29
    per month per user
    100 GB
    $7.49
    per month
    250 GB
    $9.99
    per month
    500 GB
    $18.95
    per month
    Offerings
    Pricing Offerings
    SpiderOak One BackupSugarSync
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    SpiderOak One BackupSugarSync
    File Sharing & Management
    Comparison of File Sharing & Management features of SpiderOak One Backup and SugarSync
    Feature
    SpiderOak One Backup
    8.9
    1 Ratings
    6% above category average
    SugarSync
    9.4
    8 Ratings
    11% above category average
    Versioning10.01 Ratings8.06 Ratings
    Video files9.01 Ratings9.05 Ratings
    Audio files9.01 Ratings10.05 Ratings
    Document collaboration8.01 Ratings10.07 Ratings
    Access control10.01 Ratings10.08 Ratings
    File search7.01 Ratings9.08 Ratings
    Device sync9.01 Ratings10.08 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of SpiderOak One Backup and SugarSync
    Feature
    SpiderOak One Backup
    9.0
    1 Ratings
    4% above category average
    SugarSync
    9.7
    8 Ratings
    11% above category average
    User and role management10.01 Ratings10.07 Ratings
    File organization8.01 Ratings9.08 Ratings
    Device management9.01 Ratings10.08 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of SpiderOak One Backup and SugarSync
    Feature
    SpiderOak One Backup
    8.3
    1 Ratings
    2% below category average
    SugarSync
    10.0
    8 Ratings
    16% above category average
    Performance8.01 Ratings10.08 Ratings
    Reliability9.01 Ratings10.08 Ratings
    Storage Reports8.01 Ratings10.06 Ratings
    Best Alternatives
    SpiderOak One BackupSugarSync
    Small Businesses
    Egnyte
    Score9.7 out of 10
    Egnyte
    Score9.7 out of 10
    Medium-sized Companies
    Azure Backup
    Score8.2 out of 10
    Azure Backup
    Score8.2 out of 10
    Enterprises
    ownCloud
    Score9.2 out of 10
    ownCloud
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SpiderOak One BackupSugarSync
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (3 ratings)
    Support Rating
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    SpiderOak One BackupSugarSync
    Likelihood to Recommend
    SpiderOak
    SpiderOak is well suited for local backups of the computer the client resides on. It is well suited for local area storage backups. It is less suited for remote backups, over a VPN or wide area where the data is continually changing. For data that continually changes, like in our document management system, the client needs to be on the same network as the data.
    Incentivized
    Read full review
    Ziff Davis Inc
    When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
    Incentivized
    Read full review
    Pros
    SpiderOak
    • Versions Files meaning it makes multiple copies of the same files as it is updated
    • Zero Knowledge meaning our storage is complete secure and private
    Incentivized
    Read full review
    Ziff Davis Inc
    • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
    • Works in the background - although this is true for all
    • You can share with others - including those who do not use SugarSync
    Incentivized
    Read full review
    Cons
    SpiderOak
    • The Software Client sometimes fails and the only resolution is to uninstall/reinstall
    • Support meanig there is no number to call, you do everything over email
    Incentivized
    Read full review
    Ziff Davis Inc
    • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
    Incentivized
    Read full review
    Likelihood to Renew
    SpiderOak
    No answers on this topic
    Ziff Davis Inc
    1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
    Read full review
    Support Rating
    SpiderOak
    While I gave them a 7, it is in regards to the access to support. This is a business application and not being able to call them can sometimes be a problem especially when you need immediate support. They still tend to manage their support on a consumer line model and not a business grade model. With that said, I will say they are very knowledgeable of the product and how to resolve most any issue when I contact them.
    Incentivized
    Read full review
    Ziff Davis Inc
    Customer service is amazing, they are always fast to respond and very helpful.
    Incentivized
    Read full review
    Alternatives Considered
    SpiderOak
    In regards to overall performance SpiderOak is not as customizable as Unitrends, but based on the annual cost for SpiderOak and how we use the product, for a "Backup" to our primary backup solution, it is a welcomed option to our backup strategy when you consider the versioning, zero knowledge, share features and unlimited data.
    Incentivized
    Read full review
    Ziff Davis Inc
    SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
    Incentivized
    Read full review
    Return on Investment
    SpiderOak
    • ROI is positive when you consider unlimited data for the annual cost.
    • Versioning when you consider backing up documents that continually change and need to restore a previous version.
    Incentivized
    Read full review
    Ziff Davis Inc
    • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
    • We achieved faster project collaboration with SugarSync.
    Incentivized
    Read full review
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