Sovos Intelligent Compliance Cloud

For eCommerce sites - make sure to integrate the sales tax engine with both the websites AND your ERP system so that the data written to the sales tax returns matches what you show in sales tax payable. Otherwise you will not be able to reconcile your GL Sales Tax Liability account.

Incentivized

• They are good at updating the tax tables with all the new sales tax law changes
• They are good at charging the correct sales tax amount as long as the software is set up or configured correctly
• They are good at following up at sales tax correspondences

Incentivized

• The admin portal needs work - I cannot simply add and remove users, and have to create a case support. I think this is a low-hanging fruit Sovos is working on to resolve.
• The UI could be improved.
• The sync does not always happen instantly and sometime can take up to 24 hours.

Incentivized

For the most part, the support team is responsive. However, with the recent switch from a legacy server to S1 server, Sovos created a problem for us. We simply can't upload a tax certificate. I logged a case with support, and they could not help, so they escalate to their senior technician. All in all, it has been more than 7 days, and they could not resolve a "simple" issue.

Incentivized

We have reviewed TaxJar and Avalara, but ultimately decided to go with Sovos. Avalara should work well based on various due diligence we have. However, we don't like the "bait-and-switch" approach, and the pricing is not clear at all. There always seem to be hidden fees. We actually used Avalara for a few months before opting out completely. TaxJar was a strong contender. However, at the time, it does not integrate with our ERP system.

Incentivized

• We can focus on generating revenue and be confident that our sales tax is fully handled by Sovos.
• Sovos helps to eliminate any fines/penalties if we face an audit.
• Having a system such as Sovos saves on manual and prone-to-error work.

Incentivized